https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computerHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computerMon, 11 Sep 2023 22:49:06 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 9/11/2023 10:49:06 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience whilst using&nbsp;RWS products.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/9Tue, 05 Sep 2023 12:40:19 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 9 posted to Customer Experience by Elisa Maxim on 9/5/2023 12:40:19 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience whilst using SDL products.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/8Thu, 27 Sep 2018 19:21:10 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 8 posted to Customer Experience by Paul on 9/27/2018 7:21:10 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience whilst using SDL products.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/7Fri, 27 Apr 2018 12:13:09 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 7 posted to Customer Experience by Jack Bishop on 4/27/2018 12:13:09 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience whilst using SDL products.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/6Fri, 27 Apr 2018 11:44:45 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 6 posted to Customer Experience by Jack Bishop on 4/27/2018 11:44:45 AM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have Support and Maintenance Agreement (SMA), this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA, remote assistance will be offered for any technical problem you might experience using SDL products.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/5Thu, 26 Apr 2018 14:48:34 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 5 posted to Customer Experience by Jack Bishop on 4/26/2018 2:48:34 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have SMA contract, this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA contract, remote assistance will be offered for any technical problem.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/4Thu, 26 Apr 2018 14:45:13 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 4 posted to Customer Experience by Jack Bishop on 4/26/2018 2:45:13 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have SMA contract, this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA contract, remote assistance will be offered for any technical problem.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/3Thu, 26 Apr 2018 14:43:43 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 3 posted to Customer Experience by Jack Bishop on 4/26/2018 2:43:43 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have SMA contract, this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA contract, remote assistance will be offered for any technical problem.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access, Support</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/2Thu, 26 Apr 2018 14:43:16 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 2 posted to Customer Experience by Jack Bishop on 4/26/2018 2:43:16 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have SMA contract, this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA contract, remote assistance will be offered for any technical problem.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access, Support</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer/revision/1Thu, 26 Apr 2018 14:42:47 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b4a393ea-e7b9-4b43-bcf3-ea91dc863079Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3227/do-you-offer-assistance-for-trados-software-products-by-means-of-remotely-accessing-my-computer#commentsRevision 1 posted to Customer Experience by Jack Bishop on 4/26/2018 2:42:47 PM<br /> <p>Our initial response to your raised ticket would be to provide you with instructions on how to solve the problem. This is our standard operating procedure. If however for some reason this does not work for you and the issue remains unresolved, we can provide assistance by remotely accessing your computer.</p> <p>For those users who do not have SMA contract, this type of assistance will be available for licensing and installation issues only. For our clients who have active SMA contract, remote assistance will be offered for any technical problem.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: remote access, Support</div>