https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-smaHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-smaWed, 19 Jul 2023 10:38:42 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/19/2023 10:38:42 AM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">RWS Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html" rel="noopener noreferrer" target="_blank">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of RWS Translation Productivity solutions in the&nbsp;<a href="/product-groups/trados-portfolio/trados-studio/" rel="noopener noreferrer" target="_blank">RWS Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html" rel="noopener noreferrer" target="_blank">Customer Support</a> page.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma/revision/5Wed, 19 Jul 2023 10:38:08 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsRevision 5 posted to Customer Experience by Elisa Maxim on 7/19/2023 10:38:08 AM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">RWS Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of SDL Translation Productivity solutions in the&nbsp;<a href="/product-groups/trados-portfolio/trados-studio/" rel="noopener noreferrer" target="_blank">RWS Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html">Customer Support</a> page.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma/revision/4Thu, 27 Sep 2018 19:21:11 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabPaulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsRevision 4 posted to Customer Experience by Paul on 9/27/2018 7:21:11 PM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">SDL Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of SDL Translation Productivity solutions in the&nbsp;<a href="http://community.sdl.com">SDL Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html">Customer Support</a> page.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma/revision/3Fri, 27 Apr 2018 11:57:08 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsRevision 3 posted to Customer Experience by Jack Bishop on 4/27/2018 11:57:08 AM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">SDL Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of SDL Translation Productivity solutions in the&nbsp;<a href="http://community.sdl.com">SDL Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html">Customer Support</a> page.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Assistance, Dedicated Page, Customer Support, SDL Gateway</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma/revision/2Fri, 27 Apr 2018 11:56:08 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsRevision 2 posted to Customer Experience by Jack Bishop on 4/27/2018 11:56:08 AM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">SDL Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of SDL Translation Productivity solutions in the&nbsp;<a href="http://community.sdl.com">SDL Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html">Customer Support</a> page.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Assistance, Dedicated Page, Customer Support, SDL Gateway</div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma/revision/1Fri, 27 Apr 2018 11:55:24 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55d6b9-ffe4-4849-bad1-31f27c1acfabJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3230/how-can-i-get-help-if-i-do-not-have-a-support-and-maintenance-agreement-sma#commentsRevision 1 posted to Customer Experience by Jack Bishop on 4/27/2018 11:55:24 AM<br /> <p>If you do not have SMA in place, you can still search the&nbsp;<a href="https://gateway.sdl.com/CommunityHome">SDL Gateway</a> for resolutions to common technical issues, hot-fixes and patches.</p> <p>For licensing and installation issues, please visit our <a href="https://www.sdltrados.com/support/installation-licensing.html">dedicated page</a> for step-by-step instructions.</p> <p>Additionally, you can ask questions and discuss the use of SDL Translation Productivity solutions in the&nbsp;<a href="http://community.sdl.com">SDL Community</a>.</p> <p>All our support resources are listed on our <a href="https://www.sdltrados.com/support/premium-support.html">Customer Support</a> page.</p><div style="clear:both;"></div>