I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?

I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-processHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-ProductionI have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-processMon, 14 Jul 2025 09:54:22 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 9:54:22 AM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s RWS account. To check whether you have already received your upgrades, please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your RWS Account but the steps are the same</em></strong></p> <p><img style="height:379px;max-height:379px;max-width:773px;" height="379" src="/resized-image/__size/1546x758/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752486852108v1.png" width="772" alt=" " /></p> <p>If you cannot find any upgrade in your account, please contact <a href="mailto:trados@rws.com">trados@rws.com </a>and the team will look into the issue.</p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process/revision/5Tue, 18 Feb 2025 09:22:01 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsRevision 5 posted to Customer Experience by Elisa Maxim on 2/18/2025 9:22:01 AM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s RWS account. To check whether you have already received your upgrades, please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your RWS Account but the steps are the same</em></strong></p> <p><strong><em><img style="height:247px;" alt=" " height="324" src="/resized-image/__size/1534x494/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1689074809116v1.png" width="766" /></em></strong></p> <p>If you cannot find any upgrade in your account, please contact <a href="mailto:trados@rws.com">trados@rws.com </a>and the team will look into the issue.</p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process/revision/4Mon, 11 Sep 2023 22:47:10 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsRevision 4 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:47:10 PM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s RWS account. To check whether you have already received your upgrades, please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your RWS Account but the steps are the same</em></strong></p> <p><strong><em><img style="height:247px;" alt=" " height="324" src="/resized-image/__size/1534x494/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1689074809116v1.png" width="766" /></em></strong></p> <p></p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process/revision/3Mon, 11 Sep 2023 22:45:26 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsRevision 3 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:45:26 PM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s RWS account. To check whether you have already received your upgrades, please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your RWS Account but the steps are the same</em></strong></p> <p></p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> I have an active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process/revision/2Thu, 27 Sep 2018 19:21:11 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsRevision 2 posted to Customer Experience by Paul on 9/27/2018 7:21:11 PM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s SDL account. To check whether you have already received your upgrades, please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&protocol=oauth2&response_type=token%20id_token&scope=openid%20profile%20email&audience=https%3A%2F%2Fapi.sdl.com&redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your SDL Account but the steps are the same</em></strong></p> <p><strong><em><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/2477.2.png"><img src="/resized-image/__size/409x230/__key/communityserver-wikis-components-files/00-00-00-02-17/2477.2.png" alt=" " /></a></em></strong></p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> I have active Support and Maintenance Agreement (SMA) but I cannot find upgrades to process?https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process/revision/1Fri, 27 Apr 2018 14:36:01 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:8f18c392-07a5-4a8d-83d3-1a57332851e8Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3235/i-have-an-active-support-and-maintenance-agreement-sma-but-i-cannot-find-upgrades-to-process#commentsRevision 1 posted to Customer Experience by Jack Bishop on 4/27/2018 2:36:01 PM<br /> <p>A question that our team often gets is regarding the upgrades missing from one’s SDL account. To check whether you have already received your upgrades, please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&protocol=oauth2&response_type=token%20id_token&scope=openid%20profile%20email&audience=https%3A%2F%2Fapi.sdl.com&redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, go to the PRODUCTS & PLANS section and click on the LICENSES tab. Your upgrades link will be displayed as a blue banner. You can also access it via YOUR AVAILABLE UPGRADES link:</p> <p><strong><em>Please be aware that the print screens are not from your SDL Account but the steps are the same</em></strong></p> <p><strong><em><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/2477.2.png"><img src="/resized-image/__size/409x230/__key/communityserver-wikis-components-files/00-00-00-02-17/2477.2.png" alt=" " /></a></em></strong></p> <p>If you need any further assistance, please contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Missing Upgrades</div>