If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Mon, 14 Jul 2025 12:12:07 GMT

Current Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 12:12:07 PM

RWS Support team has a role of providing technical assistance and efficiently handling any unresolved issues with RWS software products. As such, this team does not provide training or offer assistance on how to use our software products. We have a dedicated RWS Global Training Services team who offers a wide range of education and certification solutions targeted to all customer groups and partners. They provide both introductory and advanced learning through classroom training and self-paced eLearning.

You can access info about training services resources from the RWS Training page. To purchase a certification/e-learning course, please see https://www.trados.com/training/certification/

To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard

Once you purchase a certification/e-learning course, you will shortly receive an e-mail with login instructions for RWS University.

Please note that if you need to retake the exam as part of your three attempts, you should use the Restart option instead of Resume.

To assist you, we’ve also provided a guide to help you access your exams: RWS University Quick Start Guide

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Mon, 14 Jul 2025 12:10:35 GMT

Revision 11 posted to Customer Experience by Elisa Maxim on 7/14/2025 12:10:35 PM

You can access info about training services resources from the RWS Training page. To purchase a certification/e-learning course, please see https://www.trados.com/training/certification/

To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard

Once you purchase a certification/e-learning course, you will shortly receive an e-mail with login instructions for RWS University.

Please note that if you need to retake the exam as part of your three attempts, you should use the Restart option instead of Resume.

To assist you, we’ve also provided a guide to help you access your exams: RWS University Quick Start Guide

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Tue, 18 Feb 2025 10:23:17 GMT

Revision 10 posted to Customer Experience by Elisa Maxim on 2/18/2025 10:23:17 AM

You can access info about training services resources from the RWS Training page. To purchase a certification/e-learning course, please see https://www.trados.com/training/certification/

To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard

Once you purchase a certification/e-learning course, you will shortly receive an e-mail with login instructions for RWS University.

Please note that if you need to retake the exam as part of your three attempts, you should use the Restart option instead of Resume.

To assist you, we’ve also provided a guide to help you access your exams: RWS University Quick Start Guide

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Tue, 18 Feb 2025 10:21:22 GMT

Revision 9 posted to Customer Experience by Elisa Maxim on 2/18/2025 10:21:22 AM

You can access Training Services resources from the RWS Training page. To purchase a certification/e-learning, please see https://www.trados.com/training/certification/

To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard

Once you purchase a certification/e-learning course, you will receive an e-mail shortly with login instructions for RWS University.

Please note that if you need to retake the exam as part of your three attempts, you should use the Restart option instead of Resume.

To assist you, we’ve also provided a guide to help you access your exams: RWS University Quick Start Guide

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Tue, 18 Feb 2025 10:15:16 GMT

Revision 8 posted to Customer Experience by Elisa Maxim on 2/18/2025 10:15:16 AM

You can access Training Services resources from the RWS Training page. To view available certificates/e-learning courses, please access your RWS University account:

https://university.rws.com/users/sign_in?next=%2Fdashboard

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION (on the left side) link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Wed, 13 Sep 2023 15:58:57 GMT

Revision 7 posted to Customer Experience by Elisa Maxim on 9/13/2023 3:58:57 PM

You can access Training Services resources from your RWS account, RWS Learning Centre or RWS Training page. To view available certificates, please login to your RWS account, go to SUPPORT & EDUCATION section and click on the EDUCATION tab:

Please be aware that the print screens are not from your RWS Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well:

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION (on the left side) link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Wed, 13 Sep 2023 15:38:48 GMT

Revision 6 posted to Customer Experience by Elisa Maxim on 9/13/2023 3:38:48 PM

Please be aware that the print screens are not from your RWS Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well:

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION (on the left side) link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other RWS product, will the support team offer their assistance?

Elisa Maxim — Wed, 13 Sep 2023 15:34:15 GMT

Revision 5 posted to Customer Experience by Elisa Maxim on 9/13/2023 3:34:15 PM

Please be aware that the print screens are not from your RWS Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well (blue arrow):

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

Elisa Maxim — Wed, 13 Sep 2023 15:32:52 GMT

Revision 4 posted to Customer Experience by Elisa Maxim on 9/13/2023 3:32:52 PM

You can access Training Services resources from your RWS account, RWS Learning Centre or RWS Training page. To view available certificates, please login to your SDL account, go to SUPPORT & EDUCATION section and click on the EDUCATION tab:

Please be aware that the print screens are not from your RWS Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well (blue arrow):

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@rws.com.

If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

Elisa Maxim — Wed, 13 Sep 2023 15:32:05 GMT

Revision 3 posted to Customer Experience by Elisa Maxim on 9/13/2023 3:32:05 PM

SDL Support team has a role of providing technical assistance and efficiently handling any unresolved issues with RWS software products. As such, this team does not provide training or offer assistance on how to use our software products. We have a dedicated RWS Global Training Services team who offers a wide range of education and certification solutions targeted to all customer groups and partners. They provide both introductory and advanced learning through classroom training and self-paced eLearning.

Please be aware that the print screens are not from your RWS Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well (blue arrow):

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION link:

Alternative resources are RWS YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@sdl.com.

If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

Paul — Thu, 27 Sep 2018 19:21:12 GMT

Revision 2 posted to Customer Experience by Paul on 9/27/2018 7:21:12 PM

SDL Support team has a role of providing technical assistance and efficiently handling any unresolved issues with SDL software products. As such, this team does not provide training or offer assistance on how to use our software products. We have a dedicated SDL Global Training Services team who offers a wide range of education and certification solutions targeted to all customer groups and partners. They provide both introductory and advanced learning through classroom training and self-paced eLearning.

You can access Training Services resources from your SDL account, SDL Learning Centre or SDL Training page. To view available certificates, please login to your SDL account, go to SUPPORT & EDUCATION section and click on the EDUCATION tab:

Please be aware that the print screens are not from your SDL Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well (blue arrow):

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION link:

Alternative resources are SDL’s YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@sdl.com.

If I have questions on how to use Trados Studio or any other SDL product, will the support team offer their assistance?

Jack Bishop — Fri, 27 Apr 2018 14:43:37 GMT

Revision 1 posted to Customer Experience by Jack Bishop on 4/27/2018 2:43:37 PM

Please be aware that the print screens are not from your SDL Account but the steps are the same

Scrolling down the page, you will see a list of certificates, purchase links are provided as well (blue arrow):

You can also access our Global Training Services page by clicking on the FURTHER INFORMATION link:

Alternative resources are SDL’s YouTube channel as well as free webinars.

If you have any questions on product training, please contact us by email on producttraining@sdl.com.

Tags: Training, Courses, how to