https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-smaHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-smaMon, 14 Jul 2025 09:56:43 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0291e523-8b07-40e5-9bd9-f6d2852e4c76Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 9:56:43 AM<br /> <p>The table below summarizes the difference between SMA Levels 1 and 2:</p> <p><img style="height:531px;max-height:531px;max-width:559px;" height="531" src="/resized-image/__size/1118x1062/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752486994914v1.png" width="558" alt=" " /></p> <p>If you still have any questions, please check our <a href="https://www.trados.com/support/premium-support.html" rel="noopener noreferrer" target="_blank">webpage</a> or contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma/revision/3Mon, 11 Sep 2023 22:41:29 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0291e523-8b07-40e5-9bd9-f6d2852e4c76Elisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma#commentsRevision 3 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:41:29 PM<br /> <p>The table below summarizes the difference between SMA Levels 1 and 2:</p> <p><img style="height:398px;max-height:398px;max-width:630px;" height="398" src="/resized-image/__size/1260x796/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694472100215v1.png" width="629" alt=" " /></p> <p>If you still have any questions, please check our <a href="https://www.trados.com/support/premium-support.html" rel="noopener noreferrer" target="_blank">webpage</a> or contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma/revision/2Thu, 27 Sep 2018 19:21:11 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0291e523-8b07-40e5-9bd9-f6d2852e4c76Paulhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma#commentsRevision 2 posted to Customer Experience by Paul on 9/27/2018 7:21:11 PM<br /> <p>The table below summarizes the difference between SMA Levels 1 and 2:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/6330.7.png"><img src="/resized-image/__size/406x265/__key/communityserver-wikis-components-files/00-00-00-02-17/6330.7.png" alt=" " /></a></p> <p>If you still have any questions, please check our <a href="https://www.sdltrados.com/support/premium-support.html">webpage</a> or contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma/revision/1Fri, 27 Apr 2018 14:57:56 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0291e523-8b07-40e5-9bd9-f6d2852e4c76Jack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/3241/what-is-the-difference-between-the-level-1-and-level-2-support-and-maintenance-agreement-sma#commentsRevision 1 posted to Customer Experience by Jack Bishop on 4/27/2018 2:57:56 PM<br /> <p>The table below summarizes the difference between SMA Levels 1 and 2:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-17/6330.7.png"><img src="/resized-image/__size/406x265/__key/communityserver-wikis-components-files/00-00-00-02-17/6330.7.png" alt=" " /></a></p> <p>If you still have any questions, please check our <a href="https://www.sdltrados.com/support/premium-support.html">webpage</a> or contact SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SMA Levels</div>