https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-availableHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-availableMon, 14 Jul 2025 09:33:28 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 9:33:28 AM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <p>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</p> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><img style="height:339px;max-height:339px;max-width:669px;" alt=" " height="323" src="/resized-image/__size/1338x678/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752248358802v1.png" width="668" /></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><img style="height:508px;max-height:508px;max-width:629px;" alt=" " height="487" src="/resized-image/__size/1258x1016/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485431761v5.png" width="628" /></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p><img alt=" " height="341" src="/resized-image/__size/1530x810/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484850522v2.png" width="764" /></p> <p><img style="height:257px;" alt=" " height="257" src="/resized-image/__size/1536x514/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484799482v1.png" width="767" /></p> <p>To buy a support contract please click on the ADD TO CART button.</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><img style="height:246px;max-height:246px;max-width:765px;" alt=" " height="241" src="/resized-image/__size/1530x492/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485080324v3.png" width="764" /></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check out the article&nbsp;<a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p></p> <p>If you have any further questions, please contact the SMA Renewal team by email&nbsp;at&nbsp;<a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/11Mon, 14 Jul 2025 09:32:35 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 11 posted to Customer Experience by Elisa Maxim on 7/14/2025 9:32:35 AM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><img style="height:332px;max-height:332px;max-width:656px;" alt=" " height="323" src="/resized-image/__size/1312x664/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752248358802v1.png" width="655" /></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><img style="height:508px;max-height:508px;max-width:629px;" alt=" " height="487" src="/resized-image/__size/1258x1016/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485431761v5.png" width="628" /></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p><img alt=" " height="341" src="/resized-image/__size/1530x810/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484850522v2.png" width="764" /></p> <p><img style="height:257px;" alt=" " height="257" src="/resized-image/__size/1536x514/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484799482v1.png" width="767" /></p> <p>To buy a support contract please click on the ADD TO CART button.</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><img style="height:246px;max-height:246px;max-width:765px;" alt=" " height="241" src="/resized-image/__size/1530x492/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485080324v3.png" width="764" /></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check out the article&nbsp;<a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p></p> <p>If you have any further questions, please contact the RWS SMA Renewal team by email&nbsp;at&nbsp;<a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/10Mon, 14 Jul 2025 09:31:17 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 10 posted to Customer Experience by Elisa Maxim on 7/14/2025 9:31:17 AM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><img style="height:332px;max-height:332px;max-width:656px;" alt=" " height="323" src="/resized-image/__size/1312x664/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752248358802v1.png" width="655" /></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><img style="height:456px;max-height:456px;max-width:566px;" height="487" src="/resized-image/__size/1132x912/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485431761v5.png" width="565" alt=" " /></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p><img height="341" src="/resized-image/__size/1530x810/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484850522v2.png" width="764" alt=" " /></p> <p><img style="height:257px;" height="257" src="/resized-image/__size/1536x514/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484799482v1.png" width="767" alt=" " /></p> <p>To buy a support contract please click on the ADD TO CART button.</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><img style="height:241px;max-height:241px;max-width:751px;" height="241" src="/resized-image/__size/1502x482/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752485080324v3.png" width="750" alt=" " /></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p></p> <p>If you have any further questions, please contact the RWS SMA Renewal team by email&nbsp;at&nbsp;<a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/9Fri, 11 Jul 2025 16:03:38 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 9 posted to Customer Experience by Elisa Maxim on 7/11/2025 4:03:38 PM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><img style="height:332px;max-height:332px;max-width:656px;" height="323" src="/resized-image/__size/1312x664/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752248358802v1.png" width="655" alt=" " /></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p><img style="height:178px;max-height:178px;max-width:623px;" alt=" " height="178" src="/resized-image/__size/1246x356/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1739870307307v1.png" width="622" /></p> <p>If you have any further questions, please contact&nbsp;RWS SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/8Tue, 18 Feb 2025 09:55:10 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 8 posted to Customer Experience by Elisa Maxim on 2/18/2025 9:55:10 AM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><strong><img style="height:262px;max-height:262px;max-width:766px;" alt=" " height="262" src="/resized-image/__size/1532x524/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471505031v1.png" width="765" /></strong></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724778989v1.png" /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p><img style="height:178px;max-height:178px;max-width:623px;" alt=" " height="178" src="/resized-image/__size/1246x356/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1739870307307v1.png" width="622" /></p> <p>If you have any further questions, please contact&nbsp;RWS SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/7Tue, 18 Feb 2025 09:18:44 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 7 posted to Customer Experience by Elisa Maxim on 2/18/2025 9:18:44 AM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><strong><img style="height:262px;max-height:262px;max-width:766px;" alt=" " height="262" src="/resized-image/__size/1532x524/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471505031v1.png" width="765" /></strong></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724778989v1.png" /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/trados-portfolio/trados-studio/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p><img style="height:178px;max-height:178px;max-width:623px;" height="178" src="/resized-image/__size/1246x356/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1739870307307v1.png" width="622" alt=" " /></p> <p>If you have any further questions, please contact&nbsp;RWS SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/6Mon, 11 Sep 2023 22:34:38 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 6 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:34:38 PM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><strong><img style="height:262px;max-height:262px;max-width:766px;" alt=" " height="262" src="/resized-image/__size/1532x524/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471505031v1.png" width="765" /></strong></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724778989v1.png" /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><img style="max-height:600px;max-width:900px;" alt=" " src="/resized-image/__size/1800x1200/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471638285v2.png" /></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p>&nbsp;</p> <p>If you have any further questions, please contact&nbsp;RWS SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/5Mon, 11 Sep 2023 22:33:53 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 5 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:33:53 PM<br /> <p>This information is easily accessible from your online&nbsp;RWS account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D" rel="noopener noreferrer" target="_blank">RWS account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><strong><img style="height:262px;max-height:262px;max-width:766px;" height="262" src="/resized-image/__size/1532x524/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471505031v1.png" width="765" alt=" " /></strong></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724778989v1.png" /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your&nbsp;RWS account then the following screen will appear:</li> </ul> <p></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><img style="max-height:600px;max-width:900px;" src="/resized-image/__size/1800x1200/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471638285v2.png" alt=" " /></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it" rel="noopener noreferrer" target="_blank">here</a>.</p> <p>&nbsp;</p> <p>If you have any further questions, please contact&nbsp;RWS SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/4Fri, 24 Apr 2020 10:39:28 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 4 posted to Customer Experience by Jack Bishop on 4/24/2020 10:39:28 AM<br /> <p>This information is easily accessible from your online SDL account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your SDL Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><em><strong><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724705168v4.png" /></strong></em></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724778989v1.png" alt=" " /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your SDL account then the following screen will appear:</li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724467793v2.png" /></em></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><em><img alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724453945v1.png" /></em></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it">here</a>.</p> <p>&nbsp;</p> <p>If you have any further questions, please contact SDL SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/3Fri, 24 Apr 2020 10:38:32 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 3 posted to Customer Experience by Jack Bishop on 4/24/2020 10:38:32 AM<br /> <p>This information is easily accessible from your online SDL account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your SDL Account but the steps are the same</strong></em></p> <p><em><strong>&nbsp;</strong></em></p> <p><em><strong><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724705168v4.png" alt=" " /></strong></em></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724587302v3.png" alt=" " /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your SDL account then the following screen will appear:</li> </ul> <p><em><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724467793v2.png" alt=" " /></em></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><em><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724453945v1.png" alt=" " /></em></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it">here</a>.</p> <p>&nbsp;</p> <p>If you have any further questions, please contact SDL SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/2Fri, 24 Apr 2020 10:32:19 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 2 posted to Customer Experience by Jack Bishop on 4/24/2020 10:32:19 AM<br /> <p></p> <p>This information is easily accessible from your online SDL account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your SDL Account but the steps are the same</strong></em></p> <p><em><strong><img alt=" " height="286" src="/resized-image/__size/1022x534/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v1.png" width="549" /></strong></em></p> <p><em><strong></strong></em></p> <ul> <li><em> </em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):<em></em></li> </ul> <p><em><img alt=" " height="300" src="/resized-image/__size/994x556/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v2.png" width="536" /></em></p> <p><em></em></p> <ul> <li><em> </em>If your support contract is currently inactive AND you have the latest edition of Trados software in your SDL account then the following screen will appear:</li> </ul> <p><em><img alt=" " height="224" src="/resized-image/__size/1002x416/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v3.png" width="540" /></em></p> <p>To buy a support contract please click on the ADD TO CART button (red arrow).</p> <ul> <li>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</li> </ul> <p><em><img alt=" " src="/resized-image/__size/1026x394/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v4.png" /></em></p> <p>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it">here</a>.</p> <p>&nbsp;</p> <p>If you have any further questions, please contact SDL SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p> <div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available/revision/1Fri, 24 Apr 2020 10:30:46 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:73da0731-2144-4253-ba9d-2772c69420feJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5293/how-do-i-check-if-i-have-a-support-contract-or-if-it-is-still-available#commentsRevision 1 posted to Customer Experience by Jack Bishop on 4/24/2020 10:30:46 AM<br /> <p>This information is easily accessible from your online SDL account. To quickly check if you have an active support contract or if it is in date, please follow these steps:</p> <ol> <li>Please login to your <a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a>, select the SUPPORT &amp; EDUCATION section and click on the SUPPORT tab:</li> </ol> <p>&nbsp;<em><strong>Please be aware that the print screens are not from your SDL Account but the steps are the same</strong></em></p> <p><em><strong><img height="286" src="/resized-image/__size/1022x534/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v1.png" width="549" alt=" " /></strong></em></p> <p><em><strong></strong></em></p> <ul> <li><em> </em><em>Scroll to the bottom of the SUPPORT page and the information regarding your contract is listed there. If you have active support contract you will see a screen similar to this (expiry date and the level of support are highlighted):</em><em></em></li> </ul> <p><em><img height="300" src="/resized-image/__size/994x556/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v2.png" width="536" alt=" " /></em></p> <p><em></em></p> <ul> <li><em> </em><em>If your support contract is currently inactive AND you have the latest edition of Trados software in your SDL account then the following screen will appear:</em></li> </ul> <p><em><img height="224" src="/resized-image/__size/1002x416/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v3.png" width="540" alt=" " /></em></p> <p><em>To buy a support contract please click on the ADD TO CART button (red arrow).</em></p> <ul> <li><em> </em><em>If your support contract is currently inactive AND you do not own the latest edition of Trados software then you will see the following screen:</em></li> </ul> <p><em><img src="/resized-image/__size/1026x394/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1587724135768v4.png" alt=" " /></em></p> <p><em>If that is the case then you will have to purchase an upgrade first.&nbsp; For instructions on how to do that please check <a href="/product-groups/translationproductivity/w/customer-experience/3223/how-much-does-an-upgrade-cost-and-how-do-i-buy-it">here</a>.</em></p> <p>&nbsp;</p> <p>If you have any further questions, please contact SDL SMA Renewal team by email on <a href="mailto:contractrenewals@sdl.com">contractrenewals@sdl.com</a>.</p><div style="clear:both;"></div>