https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-casesHopefully helpful content created by the Customer Experience Teamsen-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-casesMon, 14 Jul 2025 09:18:32 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsCurrent Revision posted to Customer Experience by Elisa Maxim on 7/14/2025 9:18:32 AM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a></span>. To do so, please login to your&nbsp;RWS account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</em></strong></p> <p><img style="height:345px;max-height:345px;max-width:642px;" alt=" " height="345" src="/resized-image/__size/1284x690/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484400422v1.png" width="641" /></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><img style="height:265px;max-height:265px;max-width:651px;" alt=" " height="224" src="/resized-image/__size/1302x530/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484596259v2.png" width="650" /></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img style="height:273px;max-height:273px;max-width:639px;" alt=" " height="240" src="/resized-image/__size/1278x546/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484639497v3.png" width="638" /></p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases/revision/5Mon, 14 Jul 2025 09:17:32 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsRevision 5 posted to Customer Experience by Elisa Maxim on 7/14/2025 9:17:32 AM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a></span>. To do so, please login to your&nbsp;RWS account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</em></strong></p> <p><img style="height:345px;max-height:345px;max-width:642px;" height="345" src="/resized-image/__size/1284x690/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484400422v1.png" width="641" alt=" " /></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><img style="height:265px;max-height:265px;max-width:651px;" height="224" src="/resized-image/__size/1302x530/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484596259v2.png" width="650" alt=" " /></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img style="height:240px;max-height:240px;max-width:563px;" height="240" src="/resized-image/__size/1126x480/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1752484639497v3.png" width="562" alt=" " /></p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases/revision/4Mon, 11 Sep 2023 22:38:24 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsRevision 4 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:38:24 PM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a></span>. To do so, please login to your&nbsp;RWS account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</em></strong></p> <p><strong><em><img style="height:391px;max-height:391px;max-width:744px;" alt=" " height="391" src="/resized-image/__size/1488x782/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471904492v1.png" width="743" /></em></strong></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><strong><em><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590063930312v2.png" /></em></strong></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590064139136v3.png" /></p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases/revision/3Mon, 11 Sep 2023 22:38:10 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsRevision 3 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:38:10 PM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a></span>. To do so, please login to your SDL account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</em></strong></p> <p><strong><em><img style="height:391px;max-height:391px;max-width:744px;" height="391" src="/resized-image/__size/1488x782/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471904492v1.png" width="743" alt=" " /></em></strong></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><strong><em><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590063930312v2.png" /></em></strong></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590064139136v3.png" /></p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases/revision/2Mon, 11 Sep 2023 22:37:32 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daElisa Maximhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsRevision 2 posted to Customer Experience by Elisa Maxim on 9/11/2023 10:37:32 PM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://oos.sdl.com/asp/products/ssl/account/" rel="noopener noreferrer" target="_blank">RWS account</a></span>. To do so, please login to your SDL account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your&nbsp;RWS Account but the steps are the same</em></strong></p> <p><strong><em><img style="height:326px;max-height:326px;max-width:620px;" height="326" src="/resized-image/__size/1240x652/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1694471870076v1.png" width="619" alt=" " /></em></strong></p> <p><strong><em></em></strong></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><strong><em><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590063930312v2.png" /></em></strong></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590064139136v3.png" /></p><div style="clear:both;"></div> https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases/revision/1Thu, 21 May 2020 12:28:50 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:0a89d485-5c2b-449c-8890-446e383563daJack Bishophttps://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/5332/how-to-raise-support-cases#commentsRevision 1 posted to Customer Experience by Jack Bishop on 5/21/2020 12:28:50 PM<br /> <p>With active SMA contract you can easily raise support tickets from your <span><a href="https://sdl-prod.eu.auth0.com/login?state=V2Gh_zgjOQfHQ11vMR3nksqrEMh2rnLs&amp;client=8V5WNq1z7QOIvG3xdplPHFC85uJLsotD&amp;protocol=oauth2&amp;response_type=token%20id_token&amp;scope=openid%20profile%20email&amp;audience=https%3A%2F%2Fapi.sdl.com&amp;redirect_uri=https%3A%2F%2Fwww.sdl.com%2Flogin%2F%3FreturnTo%3Dhttps%253A%252F%252Fwww.sdl.com%252F&amp;nonce=fpOXwgDBrfPMX3A9FKi5ITt0Gqr6JGy0&amp;auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4wLjEifQ%3D%3D">SDL account</a></span>. To do so, please login to your SDL account, go to SUPPORT &amp; EDUCATION section, select the SUPPORT tab and click on the GET SUPPORT button:</p> <p><strong><em>Please be aware that the print screens are not from your SDL Account but the steps are the same</em></strong></p> <p><strong><em><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590063787617v1.png" alt=" " /></em></strong></p> <p><strong><em></em></strong></p> <p>A new page will load, please click on the LOG A CASE button:</p> <p></p> <p><strong><em><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590063930312v2.png" alt=" " /></em></strong></p> <p><strong><em></em></strong></p> <p>Please fill out necessary details and once completed, please click on the SUBMIT CASE button at the bottom of that page:</p> <p><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-02-17/pastedimage1590064139136v3.png" alt=" " /></p><div style="clear:both;"></div>