The following article explains how to unlink a device from a user's account if they receive the error "This device is not authorized" when logging into the MultiTrans Mobile app:https://gateway.sdl.com/apex/communityknowledge?artic...
TextBase builder jobs in Flow sometimes fail with the error "TextBase is Offline."
Version 7.0.23227.1 of Flow contains a bug fix which prevents this issue from occurring - consider upgrading if you're still using an earlier version. As...
If a project is completed but doesn't show in the list of projects to be invoiced, see the following article for guidance on how to change this:
https://gateway.sdl.com/apex/communityknowledge?articleName=000019602
This article explains how to keep a document name the same as the original name created by the translator/reviser
https://gateway.sdl.com/apex/communityknowledge?articleName=000020283
This article explains what to do if some of the Multitrans Word Add-in menu options are missing after upgrading Office to version 2306 (Build 16529.20154) or higher (released June 26th 2023):
https://gateway.sdl.com/apex/communityknowl...
There are several factors that determines the list of available providers. The link below is for an article that provides details on why a provider may or may not appear in the list of Providers when assigning or inserting a task
https://ga...
If you'd like to apply formatting (such as bold, italics or underline) to text on the Instructions tab of a Flow request, see the following article for guidance on how to do this:
https://gateway.sdl.com/apex/communityknowledge?art...
See the following article for advice on what to do if the MultiTrans Analysis fails to run or does not give any word count (all results for analysis are "0") for certain DOCX or PPTX files:
https://gateway.sdl.com/apex/c...
This article demonstrates how to import multiple customer contact in flow rather than create them one at a time.
https://gateway.sdl.com/apex/communityknowledge?articleName=000020082
When you have a large file and try to export the document from the xliff, it might fail. To resolve it, we need to remove the images and/or videos from the source file to reduce the file size.
See the following article for guidance.
https://gateway....
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