Support Recommends: Aces of K-Base

Flow - Delivery notification to customer is sent only for first completed language and not for second, third etc

Tom Tindall — Wed, 13 Dec 2023 16:40:00 GMT

The following article explains how to choose whether delivery notification emails should be sent to the customer for every file that is delivered or just the first file.https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0024855(read more)

Cannot log into the MultiTrans Mobile app - "This device is not authorized"

Tom Tindall — Wed, 13 Dec 2023 16:36:56 GMT

The following article explains how to unlink a device from a user's account if they receive the error "This device is not authorized" when logging into the MultiTrans Mobile app:https://gateway.sdl.com/apex/communityknowledge?artic...(read more)

MultiTrans - Logging of content that is being looked up in TextBase / Search Addons

Tom Tindall — Mon, 13 Nov 2023 15:51:40 GMT

The following article explains where and when the content of lookups is logged to the server logs:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0024689(read more)

Why does the word count in MultiTrans differ from Microsoft Word / PowerPoint?

Tom Tindall — Mon, 13 Nov 2023 15:15:58 GMT

The following article explains some of the many reasons why the word count reported by Microsoft Word / PowerPoint may be different to the word count reported by MultiTrans:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0024691(read more)

Flow - TextBase Builder job fails with the error "TextBase is Offline"

Tom Tindall — Wed, 18 Oct 2023 11:16:08 GMT

TextBase builder jobs in Flow sometimes fail with the error "TextBase is Offline." Version 7.0.23227.1 of Flow contains a bug fix which prevents this issue from occurring - consider upgrading if you're still using an earlier version. As...(read more)

Flow - Service Provider is unable to download reference documents

Tom Tindall — Wed, 18 Oct 2023 11:13:41 GMT

The following article explains how to check that a provider has sufficient access rights to download reference documents:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034426(read more)

MultiTrans - A TextBase is missing when starting a session

Tom Tindall — Wed, 13 Sep 2023 15:18:24 GMT

See the following article for guidance on what to do if a TextBase is suddenly no longer visible when starting a session in the MultiTrans Client:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036634(read more)

Flow - Completed project does not show on the list of project to invoice

Maurice Rizk — Tue, 29 Aug 2023 19:29:29 GMT

If a project is completed but doesn't show in the list of projects to be invoiced, see the following article for guidance on how to change this: https://gateway.sdl.com/apex/communityknowledge?articleName=000019602(read more)

Flow - Is there any option that can be changed so a document name can remain with the original name created by the translator/reviser?

Maurice Rizk — Tue, 29 Aug 2023 19:24:26 GMT

This article explains how to keep a document name the same as the original name created by the translator/reviser https://gateway.sdl.com/apex/communityknowledge?articleName=000020283(read more)

Word Add-in stopped working after Office upgrade to version 2306 (Build 16529.20154) or higher

Tom Tindall — Thu, 27 Jul 2023 10:51:32 GMT

This article explains what to do if some of the Multitrans Word Add-in menu options are missing after upgrading Office to version 2306 (Build 16529.20154) or higher (released June 26th 2023): https://gateway.sdl.com/apex/communityknowl...(read more)

Flow - BI Reports don't work. "500 - Internal server error" when running a report

Tom Tindall — Thu, 13 Jul 2023 13:36:44 GMT

This article explains various factors that could prevent BI Reports from functioning properly and how to find the relevant log files to start troubleshooting this issue: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034309(read more)

MultiTrans Flow - Not all resources/providers appear in the drop down list when assigning a task

Oren Toledano — Wed, 14 Jun 2023 14:31:43 GMT

There are several factors that determines the list of available providers. The link below is for an article that provides details on why a provider may or may not appear in the list of Providers when assigning or inserting a task https://ga...(read more)

Microsoft Edge and Google Chrome have both recently updated their browser version (version 114.x.x.x). Using these new browser versions with older versions of MultiTrans Flow is causing issues in Flow's PM Portal.

Oren Toledano — Wed, 07 Jun 2023 17:58:38 GMT

Please see the following article for more details and potential workarounds: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039387 (read more)

Flow - How to enable the rich text editor in the Instructions tab

Tom Tindall — Thu, 18 May 2023 10:14:42 GMT

If you'd like to apply formatting (such as bold, italics or underline) to text on the Instructions tab of a Flow request, see the following article for guidance on how to do this: https://gateway.sdl.com/apex/communityknowledge?art...(read more)

Why would analysis sometimes fail for specific DOCX and PPTX documents?

Tom Tindall — Thu, 18 May 2023 10:09:36 GMT

See the following article for advice on what to do if the MultiTrans Analysis fails to run or does not give any word count (all results for analysis are "0") for certain DOCX or PPTX files: https://gateway.sdl.com/apex/c...(read more)