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Symptoms:
Switching the workflow for a task in SDL TMS could cause a "duplicate key" database error which would send the task to recovery.
Explanation:
This occurred due to a race condition on the database procedure responsible for switching the task workflow.
Resolution:
The procedure for switching the task workflow has been amended to ensure that it does not encounter a race condition during execution.
SDL-hosted customers should contact SDL Support to arrange for this hotfix to be deployed.
Customers who host SDL TMS themselves should download the installer for SDLTMS12.0 Hotfix for CRQ-9830.exe from the following FTP site: ftp://ftp-emea.sdlproducts.com/SDL TMS/12.0/Hotfix/