Hello Louise,

do you have access to the project from which this WSXZ package was exported from in WorldServer? If so, if you open the Task in Browser Workbench, do those segments display with a segment status like "Pending Review" (which corresponds to "Translated" in Trados Studio, or "Reviewed", which corresponds to "Translation Approved" in Trados Studio?

Moreover, can you confirm that you have used the button "Open WorldServer Package" to open the package, and that the package has the file extension *.wsxz?

Hi Caterina,

Thank you for responding and trying to solve this matter!

I unfortunately do not have access to the project on WS, just an online folder with the imported packages. And yes, I used the button "Open WorldServer Package", and the packages have the file extension *.wsxz.

Hi Louise,

can you send me a copy of the WSXZ package that behaves this way? You can send it to clazzarini@rws.com. Cheers

Hi Louise,

I have received your packages by email and I do not have the issue you have, all the segments have a correct status.

Can you please let me know the exact version of your Studio 2022? Go to Help/About Trados Studio and check. My version is 17.0.5.14757.

Moreover, on your computer, please go to "App & Features" and search for "WorldServer Components 2022". Which version are your components? Mine are 17.5.1933

If your version is lower than 17.5.1933, please follow the instructions (step 1 to 5) in this article and make sure to install the latest version:

https://gateway.sdl.com/apex/communityknowledge?articleName=000020015

Once this is done, re-open your Trados Studio and open again the WSXZ packages. Let me know if this helps.

Cheers,

Caterina

Hi Caterina,

Thanks for checking the packages and for providing steps I can try.

The WorldServer Components 2022 version (17.1.1918) on my computer was indeed lower than the version (17.5.1933) you mentioned, so I followed the instructions in the article and it worked! Now the segments are all confirmed with the correct status and they're no longer shown as 'Not Translated'.

You're the best, thank you SO much for solving this issue!

Thank you Louise, I am happy it worked!

Thank you Louise, I am happy it worked!