Hello Renate,

There are many WorldServer environments, so we cannot confirm whether the specific environment you are using has an issue since we do not know which one it is. It also depends on whether the environment is hosted by RWS or by the customer.

You mentioned that you have not received email notifications for several days, which suggests that it worked previously. Please try the following checks:

• Locate one of the previous email notifications and verify the sender address. Ensure that this address is not blocked by your IT department, possibly due to a recent security update.
• Check your spam or junk folder.
• Consider whether anything has changed in your company since the notifications stopped (e.g., email policy updates, firewall changes).

If you are still not receiving notifications when a project or task is assigned to you, the issue could be on the customer’s side or yours. Please submit a support case and include:

• The WorldServer URL
• An example of a project assigned to you for which you did not receive an email notification

If you do not have a support contract and cannot submit a case yourself, please ask your customer to do so on your behalf.

Kind regards,
Caterina