https://community.rws.com/product-groups/translation_management/worldserver/en-USTelligent Community 12 Non-Productionhttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60113/what-are-some-of-the-problems-a-translator-could-face-when-they-are-trying-to-perform-their-job-while-simultaneously-studying-for-it/190600Sat, 17 Jan 2026 09:48:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:2d0cdcb8-6039-42ac-847e-ce1447b674ccCaterina LazzariniAbu Kotada How does your question relate to WorldServer? This is a Forum to address questions about WorldServer.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60113/what-are-some-of-the-problems-a-translator-could-face-when-they-are-trying-to-perform-their-job-while-simultaneously-studying-for-itFri, 16 Jan 2026 16:20:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:84db6f13-3909-4317-8626-ea1d5fbbc8beAbu KotadaI'm trying to gain some experience while studying as a translator but because of how my day to day life goes I don't have many chances to incorporate what I'm learning into my life, so I want to gain some insight from those with experience so I could deal with similar situations if they were to occur with me.Studenthttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crash/190394Wed, 07 Jan 2026 15:35:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:18131402-0bec-48ec-8efa-cacdf94e7b27Annie WeibullDear Caterina, I am really happy too that the issue was resolved so swiftly with help of the support! Thank you for the summary, if I ever encounter the problem again I know what to do! Kind regards, Annie Whttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crash/190390Wed, 07 Jan 2026 14:52:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:09ca5d3b-203e-4dca-ab0a-1d33a2d07449Caterina LazzariniDear Annie Weibull I am happy that your issue has been solved via support case. For future reference, I have summarised the steps to fix the issue in this article: https://sdl.service-now.com/kb_view.do?sysparm_article=KB0011450 I hope this is helpful for you and for other users possibly encounter the same issue.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crash/190385Wed, 07 Jan 2026 09:54:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:2251754c-4db2-46b4-8843-81998c2b4109Caterina LazzariniAnnie Weibull I have received your WSXZ package and I confirm that I can open it without issues. I sent you a modified version of the package (without TD) and another small test package, but you weren't unable to open either of them. At this point, I believe that the issue is related to your Trados Studio 2024 installation. We will be pleased to help you with this problem so I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, but rest assured that a Support engineer will contact you as soon as possible. You will be contacted at your email address. The Case ID is: CS0036076https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crash/190381Wed, 07 Jan 2026 08:12:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:5ba077a3-b3bc-476e-870b-37d690b7b5d6Annie WeibullHello Caterina, thank you for replying! I think the problem started to occur after upgrading Trados Studio 2024 to Service Pack 1 (but I can't swear on it..). This happens with all WSXZ packages. The WSXZ packages are always located on my local computer. I don't work with any network drive. I will enclose the package in an email for you. Kind regards, Anniehttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crash/190378Wed, 07 Jan 2026 07:50:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:14fccdac-f17b-4c48-9924-8fdad193d541Caterina LazzariniHello Annie Weibull , is this happening with all WSXZ packages, or only with some packages? Is this happening since you have upgraded Trados Studio and the components and if so, does this mean that you were able to open packages before? Is the WSXZ package located on your local computer or on a network drive? If on a network drive, can you please try to place it on your local computer and open it from there? Last: Would it be possible for you to send me the wsxz package that leads Studio to crash to my email address clazzarini@rws.com for me to test? Thanks, Caterinahttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/60030/opening-worldserver-packages-causes-studio-2024-to-crashTue, 06 Jan 2026 20:21:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:01af842e-b0a7-4a40-904c-2bca7d60be80Annie WeibullI have the same problem as Lea Lauronen below. I try to open WorldServer packages and Studio 2024 crashes. Just like Lea I work with Trados Studio (18.1.3.6657) and downloaded + installed WorldServer plugin (18.3.2120) from the app store website (not from the Trados Studio app). I followed all instructions you gave Lea, but to no avail. Could you help me?WorldServerhttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190081Mon, 15 Dec 2025 12:37:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4c13f634-b987-454d-b982-9007b53cf8aeCaterina LazzariniLea Lauronen I have received the WSXZ package and I confirm that I can open it without issues. At this point, I believe that the issue is related to your Trados Studio 2024 installation. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, but rest assured that a Support engineer will contact you as soon as possible. You will be contacted at your email address. The Case ID is: CS0034579https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190080Mon, 15 Dec 2025 12:15:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:40e852c2-088c-4f7f-baa5-f447e04bc4b3Caterina LazzariniHi Lea Lauronen , I would like to exclude that the issue is with the specific WSXZ package you have received. Can you send it to me at this email address: clazzarini@rws.com ?https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190068Mon, 15 Dec 2025 09:27:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b2df36c7-97a4-447f-84ae-13103cf5cf20Lea LauronenHi Caterina, I have tried both ways - I have downloaded the plug-in via Trados Plug-In menu and installed it from the .msi file. Now I downloaded the package directly from the website. It makes no difference. I rarely receive WSXZ packages, and currently only from one (important) customer. It happens with all packages. I used to be able to open them (often after several attempts), but now it doesn't work at all. I receive files from the customer, which I open on my local drive. Trados attempts to open the package, and after a while (it may take a few minutes) the programme crashes.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190063Mon, 15 Dec 2025 09:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:162e3e3c-0469-4067-a06d-d64218bd2af5Caterina LazzariniHi Lea, Did you follow the steps I provided to uninstall and uninstall/reinstalled the WorldServer components only after downoading it from the RWS Store? Or did you install it via Plug-In menu in Trados Studio? Also: is this happening with all WSXZ packages or only with some? Is the WSXZ package that you are trying to open on your local drive, i.e on your Desktop or on a network drive?https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190062Mon, 15 Dec 2025 08:56:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f90bf1b1-ed9d-4527-9b33-11a106f2623dLea LauronenHi Caterina, thank you for your answer. The WorldServer Components version is 18.3.2120 and Trados Studio 18.1.3.6657. I completely uninstalled and reinstalled Trados Studio and the World Server plugin, but that didn't help either. I don't know what else I can do. I was previously able to open WorldServer packages normally. Do you perhaps have any other ideas? Leahttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packages/190061Mon, 15 Dec 2025 08:42:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a9153569-49e8-48d3-96a1-a329d68493e3Caterina LazzariniHi Lea Lauronen , The Trados Studio version and the WorldServer Components version are correct and compatible. I have the same setup (Studio 2024 and WorldServer Components 18.3.2120) on my computer and can open WSXZ packages without any issues. Please try the following steps: Close Trados Studio 2024. 2. Check the installed WorldServer Components version: Go to Programs and Features . Locate WorldServer Components . The version should be 18.3.2120 . 3. Uninstall WorldServer Components. 4. Download the correct version 18.3.2120 from the RWS AppStore: appstore.rws.com/.../ 5. Install the downloaded version: 6. Unzip the file WorldServerComponents_18.3.2120.zip . and double-click WorldServerComponents_18.3.2120.msi to start the installation. It should be completed quickly. 7. Restart Trados Studio 2024 SR1 (CU7) and try opening the WorldServer (WSXZ) package again. Please also refer to this article: How to open a WorldServer package (*.WSXZ) in Trados Studio 2021, 2022 and 2024 I hope this helps you. Caterinahttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_expert_hour/59934/trados-studio-2024-crashes-when-opening-worldserver-packagesSun, 14 Dec 2025 16:25:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a55541da-236d-476d-b15d-36b563328871Lea LauronenI updated both Trados Studio (18.1.3.6657) and the WorldServer components (18.3.2120), but this didn't help. When I try to open a WorldServer package, Trados just closes after a while without showing an error message. Could it be a version conflict, or what could be the cause? (I also tried other Word Server plugin versions.)https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_general_questions/59846/worldserver-projects-11-8-are-visible-in-ws-but-no-notifications-about-the-project-are-received-by-email/189936Tue, 09 Dec 2025 13:44:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:314fdd38-8e28-43f6-86fe-bb4b92f74703Caterina LazzariniRenate Dockhorn Which “unauthorized mixture” are you referring to? That’s quite a strong statement without any evidence to support it. You created a public post on the community describing your symptoms and assuming they are related to WorldServer. In the meantime, as suggested, your customer submitted a support case, which has been investigated separately via a SEPARATE communication channel. No customer’s WorldServer name has been mentioned anywhere here in Community. All we stated in this post is that our findings indicate that the issue is not on the WorldServer side. This is of general interest in case other users encounter a similar situation.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_general_questions/59846/worldserver-projects-11-8-are-visible-in-ws-but-no-notifications-about-the-project-are-received-by-email/189934Tue, 09 Dec 2025 13:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:960e4f37-58b7-4f32-b5b3-9d3c264668b2Renate DockhornFor us, it is quite remarkable that RWS Community and customer communications are mixed and shared within the RWS Community here without permission from our side, even if the client's name is not mentioned. It is certainly worth considering whether this type of unauthorized mixture is desired by the company RWS.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_general_questions/59846/worldserver-projects-11-8-are-visible-in-ws-but-no-notifications-about-the-project-are-received-by-email/189850Fri, 05 Dec 2025 12:43:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b205c2c4-0084-4525-a067-0b9b85c5e9c7Caterina LazzariniSuchitra Jadhav Authentication is not the issue. All other users receive notifications as expected. The problem affects only one user. A support case has already been created by the customer, and we have thoroughly investigated all possible causes on the WorldServer side without finding any issue. We suspect that the notifications are being blocked by security settings on user’s end.https://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_general_questions/59846/worldserver-projects-11-8-are-visible-in-ws-but-no-notifications-about-the-project-are-received-by-email/189837Fri, 05 Dec 2025 10:03:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e560b10c-52a5-40a3-8297-5a8ff060bf8fSuchitra JadhavCan also check if email notification is enabled/disabled either for basic authentication here: Management > Administration > Notification Deliveryhttps://community.rws.com/product-groups/translation_management/worldserver/f/worldserver_general_questions/59846/worldserver-projects-11-8-are-visible-in-ws-but-no-notifications-about-the-project-are-received-by-email/189772Thu, 04 Dec 2025 10:03:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:023f24d3-b073-4e39-945b-429e0a88e09dRenate DockhornHello Caterina, these were the checks we performed before I published the question today. But good to know that it is not a general issue, I will ask the client to check on their side and subsequently (if problem not solved) to contact support. Thank you for your time and have a nice day - Renate