https://community.rws.com/product-groups/trados-portfolio/f/licensing/60885/trados-2019/192937Wed, 15 Apr 2026 06:16:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:e2cb8a72-3283-4540-b496-0c16b9924419Anca StoianHi 克彦 須藤 This is how an offline deactivation is done: https://www.youtube.com/watch?v=2oGGbA4I73c&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=1 In case the deactivation does not work - with Trados 2019 it might happen since it is an older version, you can reset the license from your RWS Account as indicated in the following article from our KB: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 And this how to process an upgrade, from what I saw, you have a pending upgrade to Trados 2022 Plus edition, you can check the last order you placed. https://www.youtube.com/watch?v=WI7SlJt_pHM&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=5 If you need more help or encounter difficulties, please reply here. Best regards, Ancahttps://community.rws.com/product-groups/tridion/tridion-docs/f/forum/60354/deleting-released-objects/192936Wed, 15 Apr 2026 05:23:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:ef55317c-590c-4857-9444-209b867a5a9cRagnar BranæsI am aware of the issues related to released objects. The database is after all designed to keep released objects "safe". In our case, we are going through a large reorganization, and our database has been duplicated into "ours" and "theirs" repository. We need to delete a few publications and bookmaps from "their" repository. In my experience, if you start by deleting the publication (all versions!) you can continue with the next level objects - bookmaps - and so forth. I appreciate all help here, and I am sure that we are not the only Tridion Docs customer with such needs. Mark Novembrino , I saw your input on the use of an API, thanks! I will dig into that, as I do not know how to access the database with an API.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60885/trados-2019Wed, 15 Apr 2026 03:46:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:3ee89a04-d4ed-487c-aee4-e7567ca22673克彦 須藤Trados2019を使用中、以前購入したTrados 2021にアップグレードするために　ライセンスの返却が必要となり、T rados2019のアクティベーションコードを無効化しようしとしたら、サーバーエラー４０３が出てライセンスの返却ができなくなった。オフラインで行う方法があるようです。ライセンス領域のオフラインの非アクティベーションをクリックとあるが、どこにあるかわかりません。https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60635/deepl-translation-provider-plug-in-does-not-work/192935Tue, 14 Apr 2026 20:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:1820f3ef-5c22-4bc3-a0f6-b28f6a49e4bbNorma Leticia García CarbajalAndrew, I emailed you the log files yesterday. I look forward to hearing from you. Thank youhttps://community.rws.com/product-groups/tridion/tridion-docs/f/forum/60354/deleting-released-objects/192934Tue, 14 Apr 2026 17:10:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:086afc2b-0bc8-4972-868a-b218906f1b6aMark NovembrinoIt is possible to revert the publication output status from released back to draft using the PublicationOutput 2.5 SetMetadata web service API. Using this API, you can set Draft . Once all the publication outputs are back in draft state, you can delete the publication. More info about the API here: docs.rws.com/.../publicationoutput-2-5-setmetadata-70082https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192933Tue, 14 Apr 2026 16:33:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:d87dd9e2-d9bd-457a-843f-7bb8fac3b386Fabienne MardonI have just installed TradosStudio2021_SR2_CU12_9338 And now it works..but still my versions of Trados (laptop and desktop) do not connect to the Internet... it has never worked so I have to check for updates manually....https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60882/trados-data-protection-suite-not-working---studio-2024-sr1Tue, 14 Apr 2026 15:59:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:00f55fbb-2cd2-482b-8fa3-a8ad51f016f3Greta MagyarHello Team, I'm trying to use the Trados Data Protection Suite app, and it is causing various errors. Trados Studio 2024 SR1 + latest app version When I'm using it during project creation, custom batch task sequence, Protect data in the end, no encryption just protection, I hit FInish and Studio crashes without a note or anything. When I reopen, the project is available but the source file is not prepared, not copied under the target, and all Batch tasks are unavailable - the project is unusable. If I'm trying to use the Protect Data on a freshly created project, after selecting what to protect, when hitting Finish I get the following error, and nothing happens: Attached is the error file (XML). Fullscreen sdlerror-2026414-16h55m47s.sdlerror.xml Download Could not find file 'C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json'. System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Could not find file 'C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json'. C:\Users\gmagyar\AppData\Roaming\Trados AppStore\TradosTMAnonymizer\Settings\settings.json mscorlib -2147024894 d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Sdl.Platform.UI.Wizard.Framework.WizardWindowViewModel. d__89.MoveNext()]]> Trados Studio Studio18 18.1.3.6657 Microsoft Windows 11 Enterprise NULL 1033 1252 GLOBAL\gmagyar 4.0.30319.42000 MHDBAPSPERKS01 True 16191128 MB Indeed, the JSON file is not in the specified location, but should it be there? Could you please advise? Thank you! Greta Can you please advise?Trados Data Protection SuiteStudio 2024 SR1https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore/60847/deepl-working-with-docx-but-not-with-xlf-files/192930Tue, 14 Apr 2026 14:28:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:6a735f67-4204-4e4a-935e-ccac562c0321Support TeamThat worked. Thank you!https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-trados/192929Tue, 14 Apr 2026 14:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:a0292502-032a-428d-adc6-db329917c7e8Anca StoianHi Emmanuelle Chevallier You actually have an active technical support contract, so if the repair and reset for Trados suggested by our Community AI do not work, please raise a ticket with the technical team from your RWS Account: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx and the team can investigate this more into details. Best regards, Ancahttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-trados/192926Tue, 14 Apr 2026 13:35:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:62aab5ef-cb52-4170-8137-db4cb5bb0c7cRWS Community AIProbability score: 0.6 Question improvement suggestion: Please provide the exact version of Trados Studio you are using and any recent changes made to your system before the issue occurred. In the meantime, based on the information you have provided, here is a suggested answer to your question: Hello Emmanuelle, I'm sorry to hear that you're having trouble opening Trados Studio. It sounds like the application is getting stuck during the loading process. Here are some steps you can try to resolve the issue: **Step 1:** Restart your computer. Sometimes, a simple restart can clear up any temporary issues that may be causing the software to hang. **Step 2:** Run Trados Studio as an administrator. Right-click on the Trados Studio icon and select "Run as administrator." This can help if there are permission issues preventing the application from loading properly. **Step 3:** Repair the installation. 1. Close all RWS applications. 2. Open the Control Panel. 3. Navigate to "Programs" > "Programs and Features." 4. Find Trados Studio in the list, right-click on it, and select "Uninstall/Change" > "Repair." 5. Follow the prompts to complete the repair process. **Step 4:** Reset Trados Studio settings. 1. Close all RWS applications. 2. Navigate to the following folder: - For Windows 7/8/10: `C:\Users\%USERNAME%\App Data\Roaming\Trados\Trados Studio\Studio17` 3. Rename the "Studio17" folder to "Studio17_old." 4. Restart Trados Studio. **Step 5:** Check for Windows updates. Make sure your operating system is up to date, as updates can sometimes resolve compatibility issues. If these steps do not resolve the issue, please consider reinstalling Trados Studio. Make sure to back up any important data before doing so. I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. RWS Community AIhttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60880/impossible-d-ouvrir-tradosTue, 14 Apr 2026 13:34:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:5c40372c-acc2-4f42-b1bc-383e35b61f19Emmanuelle ChevallierBonjour, impossible d'ouvrir Trados Le logiciel reste bloqué sur la fenêtre "Chargement des modules d'application". Je travaillais normalement, mon ordi a planté et ensuite impossible d'ouvrir Trados... Des conseils? Merci! Emmanuellehttps://community.rws.com/product-groups/trados-portfolio/f/licensing/60878/upgrade-to-a-latest-version/192925Tue, 14 Apr 2026 13:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:bb481817-1c0e-45b7-8d0b-e72eedacba57Ana SaboSerena Valentino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046132.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60878/upgrade-to-a-latest-version/192924Tue, 14 Apr 2026 13:17:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:68764775-d974-4a83-b01a-f7d9807f20f2Ana SaboSerena Valentino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046131.https://community.rws.com/product-groups/trados-portfolio/f/licensing/60878/upgrade-to-a-latest-versionTue, 14 Apr 2026 12:54:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:4495237a-91b9-48ab-bca6-dddd6def2f0dSerena ValentinoHallo everybody, I'm upgrading my Trados Studio software from 2021 to 2024. I'm trying to upgrade from the licence section in my RWS account, but I get the following message: Can you kindly indicate what I should do to return the activation in use? (I suppose trados 2021 activation) I thank you for you kind support and wish you a nice day. Serenahttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192923Tue, 14 Apr 2026 11:31:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:7feda690-1481-4950-b690-4b15fca9b044Caterina LazzariniPlease send a screenshot of your Trados Studio 2021 version ( Help/About) and of the installed "SDL WorldServer Components 2021".https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/60803/studio-2024-hit-list-settings-field-font-size-cannot-be-changed/192922Tue, 14 Apr 2026 11:13:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:540acfdb-1899-4541-b8c3-98f4b4013fdbJose Ignacio Cepero BrizDear Anca, Just a final note to let you know that in fact, the screen in question resets to the reduced size every time, the software does not remember that I had extended it the next time I open it. Actually, when I access the settings, the software does not remember the last screen opened, as it happened with T21, which was quite helpful. But what is worse, some screens are incorrectly shown and there is no possible action that makes them right. For example: This screen is correct in the English version. It appears that the developers of this software have some overhauling work to do yet. Best regards Josehttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192921Tue, 14 Apr 2026 11:11:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:b947ef4b-02e1-45d6-8f48-d897709639d2Fabienne MardonEverything is up-to-date...https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192920Tue, 14 Apr 2026 11:04:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:f157f8d3-d127-4a76-b7f2-e76107353567Caterina LazzariniHi Fabienne Mardon , Could you please confirm the exact version of Trados Studio 2021 you are using? You should be running Trados Studio 2021 SR2 – version 16.2.10.1984 . If your version is different, please update it by going to Help → Check for Updates . After the update, verify that your version is Trados Studio 2021 SR2 (16.2.10.1984) and then proceed with the steps below: Close Trados Studio 2021 . Go to the RWS AppStore: appstore.rws.com/.../103 Click Download . Select version 16.10.1894 and download it. The downloaded file will be named: WorldServerComponents_Studio2021SR2CU10.zip Unzip the file. Double‑click WorldServerComponents.msi to install the component. The installation is silent and completes very quickly. Reopen Trados Studio 2021 and try opening the WSXZ package again. Caterinahttps://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192919Tue, 14 Apr 2026 10:58:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:97669690-e423-4abf-ab81-f42c71de2d45Anca StoianIs you Trados updated as well? you need to make sure Trados is updated and you download and install the version for your Trados - another version of the app won't work for yours.https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58092/trados-studio-2021-cannot-open-a-package-xliff-wsxz-file/192918Tue, 14 Apr 2026 10:45:00 GMT10acfa76-f078-475b-a7ef-fc5b3e8d2934:81c32d95-31a1-4379-938e-adcffc894567Fabienne MardonYes, it appeared just after installing it...