IMPORTANT MESSAGE: We are still experiencing some difficulties that will affect your ability work with the RWS AppStore. Our IT team is working to resolve this but for now you may not be able to download or upload apps through the RWS AppStore. We apologise for the inconvenience and will update the community when we have a resolution in place. In the meantime you can take advantage of the Private AppStore if you are using Trados Studio 2021 or 2022.

Subscribed and notifications are on, but not receiving email notifications

I am subscribed and notifications are on in the settings, but I am not receiving email notifications.

I assume that means I won't receive an email notification if anyone replies to this post.

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  • Hi again

    I am now receiving two copies of each email notification.

    Could you please ask whoever "fixed" my Community account to take another look.

    Thank you

  • Hi

    I messaged you 2 days ago, but I guess you are not checking your messages.

    My problem likely does not affect anyone else, but I suppose I will have to continue addressing it here in this forum.

    As I mentioned, I am receiving 2 copies of every Community post.

    I just noticed that the copies are being sent to two different email addresses.

    One of the addresses is the address that is registered in my Community profile.

    I use the second email address for other purposes and, although I may have used it for SDL in the past, I do not see the second email address anywhere in my profile now.

    Could you please have someone look into what is happening, and ensure that I only receive Community posts that are sent to the email address indicated in my profile.

    Thank you.