Trados Studio
Trados Live Essential/Live Team/Enterprise
Trados GroupShare
Trados Business Manager
Passolo
MultiTerm
RWS AppStore
Connectors
Beta Groups
Managed Translation
MultiTrans
TMS
WorldServer
Language Weaver
Language Weaver Connectors
Language Weaver Edge
Tridion Docs
Tridion Sites
LiveContent S1000D
XPP
Language Developers
Tridion Docs Developers
Community Help
RWS User Experience
Internal Trados Ideas Community
Mercury
RWS Community Internal Group
RWS Professional Services
RWS Training & Certification
Style Guides
RWS Campus
RWS Enterprise Technology Partners
Trados Approved Trainers
XyUser Group
ETUG (European Trados User Group) Public Information
Nordic Tridion Docs User Group
Tridion UK Meetup
Tridion West Coast User Group
Trados Studio Ideas
Trados GroupShare Ideas
Trados Live Team Ideas
Trados Live Essential Ideas
Trados Live Terminology Ideas
Trados Enterprise Ideas
Trados Online Editor Ideas
Trados Business Manager Ideas
MultiTerm Ideas
Passolo Ideas
RWS Appstore Ideas
Tridion Docs Ideas
Tridion Sites Ideas
Language Weaver Ideas
Language Weaver Edge Ideas
Managed Translation - Enterprise Ideas
TMS Ideas
WorldServer Ideas
LiveContent S1000D Ideas
Contenta S1000D
XPP Ideas
Events & Webinars
To RWS Support
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Q: What URL do I need to access the RWS Support Gateway?
A: http://gateway.sdl.com
Q: How can I login to the RWS Support Gateway?
A: In the top right of your screen you can click on the Login/Register link and enter your SDL ID username and password.
Q: Can I use email to log my Support cases?
A: No, we do not provide Support via email. Instead you can log your Support cases and questions via our easy-to-use service platform. Here you have direct access to your previous cases and a rich repository of knowledge articles.
Q: If I own one or more RWS products, what login credentials do I use to login?
A: You use the same login credentials for support on all your products.
Q: If I do not have a support contract, what type of cases can I log?
A: For customers with Trados Studio, MultiTerm, Passolo or Trados Business Manager, you will continue to have the option to log product license and/or install cases via the Trados Studio Licensing Help link on https://gateway.sdl.com:
Q: What does the RWS Support Gateway look like?
A: See screenshot below. It has simplified case logging ability, enriched self-help capability with integrated knowledgebase and a My Support section amongst other things.
Q: Where can find more detail on how to use RWS Support Gateway?
A: We recommend to read our documentation on SDL Documentation or watch our video tutorials on various topics: Video tutorials - FAQ - To RWS Support - RWS Community (sdl.com)