Not Planned

Order form on customer portal: remove "Create Draft" and "Create" buttons

in the Order form on the customer portal, the buttons "Create Draft" and "Create" are confusing as they create a translation task without sending it to the translators. The button Create & Start is the only one we need. To avoid further problems we'd like to remove the buttons "Create Draft" and "Create" from our order form. Is it possible?

Marc Delvigne

  • HI Marc & Bernard,

    Thanks for your suggestion.

    The Project Drafts feature, and the ability to create a project without starting it immediately, are popular features among Customer Portal users. This is backed up by the usage statistics we are capturing, and the fact we've been asked by customers in the past to increase the number of drafts we support per user. It isn't currently possible to hide or disable either of these features.

    Both features are described in the Quick Start Guide for Customer Requesters which can be downloaded from the Help menu in Customer Portal. You may also consider making this guide available directly by customizing the Dashboard page for Customer Portal users. Perhaps if the benefits of these features can be made more prominent to users, they may be able to benefit from the functionality provided, and we can avoid some of the confusion being reported currently?

    I will leave the idea under community review in case other customers would like to comment.

    Cheers,

    Ian

  • I fully agree - customer requester do not usually understand what it means and this could lead to projects that are stuck in limbo.