Can't start TBM System: Object reference not set to an instance of an object

Question

Hello, 
 
 I have downloaded the newest version of TBM (6.1.78) and attempted to transfer data from the previous version (6.1.66) through a tbmdb.sqlite file. 
 
 This worked momentaarily and I the screen opened to the most recent invoice with all of the correct data. However, the toggles on the side bar (for clients, jobs etc) would not open when clicked so I shut the window and restarted it. 
 
 I am now met with a blank screen and the following message in the applog: 
 
 ERROR Can't start TBM System.NullReferenceException: Object reference not set to an instance of an object. 
 
 Is there any help that you could give me? 
 
 Thank you in advance

Ana Escobedo · Accepted Answer

Hi Eugene, 
 
 Thank you so much for your response - we are now up and running again! 
 
 Thanks for your help and to the team at Trados for all they've done to resolve the problems we've had

Eugene Kuchynski · Answer

Hi Ana, 
 I think we have sent you fixed database, with fixed data and cleared password, right? I now took that file, and tried to start the app. All seems to work, even after restart multiple times. Probably, we can solve it by following this sequence: 
 1. Uninstall TBM. Clean your installation folder after uninstall. 
 2. Install again, and run. You should see empty database. 
 3. Close the app, and copy your database file over clean database file. Should work!

Trados Business Manager > 02 - Business Manager

Can't start TBM System: Object reference not set to an instance of an object

Top Replies