Unable to pretranslate using batch tasks when using translation engines stored on Language Cloud

Question

I have created a project in Studio 2021 (desktop version, not within Language Cloud) and have successfully added a translation engine that is stored on SDL Language Cloud. I carried out the batch task pretranslate and got zero TM matches (with 70% as minimum match value), but then when I scroll from segment to segment in the editor I can see that there were actually 90%+ matches in the TMs in the Engine for nearly every segment. 
 
 Thanks!

Lydia Simplicio · Answer

Hello Natalie Corteville , 
 You only run batch tasks on cloud files (projects created in the cloud) that are subsequently downloaded to Trados Studio and available on your computer. 
 By design, running batch tasks on projects created locally will not do any lookups in cloud-based translation engines. 
 Therefore, we would recommend that you create your project in the cloud (when using cloud based Translation Engines/TM's) and allow the preprocessing to be done in the cloud to ensure optimal performance. 
 
 We are continually looking at ways to improve the user experience and optimize how users can seamlessly interact between Studio and Trados Live, so would expect in the future, you will be able to choose exactly how you wish to work/create projects/preprocess etc.seamlessly.

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Unable to pretranslate using batch tasks when using translation engines stored on Language Cloud