Generating target files from PDF source files in Studio 2021

Question

Using Trados Studio 2021 and the online editor to translate a simple PDF. I have Adobe Acrobat DC. 
 I created the project online, and imported the PDF. Translation process was fine, but I was not able to generate a usable target file. The process generated an sdlxliff file, a .bcm file and a pdf file, which when opened in Adobe DC generated a "unsupported format or corrupt file error". There was no .docx file generated, which is the case when generating target files from PDFs when using Trados Studio desktop. 
 Any clues on what is going on? 
 My work around was to export the source PDF to a Word doc and then retranslate the entire thing, but that is not particularly convenient. 
 Cheers, 
 
 Dave

Lydia Simplicio · Accepted Answer

Hi David Rumsey We have this logged with development, reference LG-31540 There are two short term solutions / workarounds that you can do to overcome your reported issue: 1. https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0037556 2. Simply rename the target file extension from .pdf to .docx I hope this update helpful 
 Lyds

Lydia Simplicio · Answer

David Rumsey So to clarify, the entire process from creation through to generate target was done using Trados Live Cloud? I took a PDF - Created project using Trados Live. It was pre-translated (fully) and target files were generated. My target downloads produced MS word documents only. Not the SDLXLIFF or native PDF - while it is possible to also download SDLXLIFF files. Please detail your workflow for start to end. About your workaround - did the translations not save into your TM for a pre-translate? Thank you 
 Lyds

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Generating target files from PDF source files in Studio 2021

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