"You have reached the maximum number of allowed resources for your account subscription" message in Trados Go

Question

Hello,
I currently have one termbase with 33,726 entries in my Trados Go subscription. If I try to add another, I get this error:

I Trados warning message with yellow triangle icon stating 'You have reached the maximum number of allowed resources for your account subscription' and an OK button.

Once I OK that, the +New Termbase button is 'greyed' out. If I sign out and back in again, the +New Termbase button is available again, but returns the same error if pressed.
I have one project, one language pair and three TMs. I am far off any of the limits stated in the platform limits Q&A. I have deleted all cookies and browser history, but still the same behaviour. Can you please advise?
OS: Windows 10 22H2
Browser: Chrome 138.0.7204.169 (Official Build) (64-bit)
Thanks.

Generated Image Alt-Text
[edited by: RWS Community AI at 12:13 PM (GMT 1) on 25 Jul 2025]

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific details about your current subscription plan and any limits associated with it, as well as clarify if you have reached any other limits not mentioned. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems you are encountering a limitation with your Trados Go subscription regarding the number of termbases you can create. Here are some steps you can take to address this issue: 
 **Step 1:** Verify your subscription limits. Check the specific limits associated with your current Trados Go subscription plan. This information can usually be found in your account settings or the subscription details. 
 **Step 2:** Review the number of termbases you currently have. Ensure that you are indeed within the allowed limits for termbases. If you have reached the maximum, you may need to delete an existing termbase to create a new one. 
 **Step 3:** Clear your browser cache. Sometimes, browser cache issues can cause unexpected behavior. Clear your cache and cookies in Chrome, then log back into your Trados Go account. 
 **Step 4:** Try using a different browser or incognito mode. This can help determine if the issue is browser-related. 
 **Step 5:** If the problem persists, consider reaching out to your account manager or support for further assistance, especially if you believe you should have more capacity based on your subscription. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

Nigel Geens We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0019131.

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"You have reached the maximum number of allowed resources for your account subscription" message in Trados Go