Slow performance in Trados Enterprise

Question

My whole team has been experiencing very long loading times and slow performance in general on Trados Enterprise today. Linguistic resources such as Termbases take a long time to open; uploading and opening files is extremely slow; etc. The https://status.cloud.trados.com/?utm_source=embed page does not show any incidents, but we believe there is something going on and this is definitely impacting our ability to work

Removed AI Suggestion
[edited by: Filippo Rizzi at 11:49 PM (GMT 0) on 25 Nov 2025]

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific details about the software version you are using and any recent changes made to your system or network that might have affected performance. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It sounds like your team is experiencing significant performance issues with Trados Enterprise, which can indeed be frustrating. Here are some steps you can take to troubleshoot and potentially improve the situation: 
 **Step 1:** Check Network Stability 
 Since multiple users are affected, it could be a network issue. Ensure that your internet connection is stable and that there are no bandwidth limitations affecting performance. 
 **Step 2:** Local vs. Network Storage 
 If your files and termbases are stored on a network drive, consider moving them to a local drive. This can significantly reduce loading times as accessing files locally is generally faster than over a network. 
 **Step 3:** Clear Cache and Temporary Files 
 Sometimes, clearing the cache and temporary files can help improve performance. You can do this by navigating to the appropriate folders in your system and deleting unnecessary files. 
 **Step 4:** Update Software 
 Ensure that you are using the latest version of Trados Studio and Trados Enterprise. Updates often include performance improvements and bug fixes that could resolve your issues. 
 **Step 5:** Monitor Server Performance 
 If you have access to the server where Trados Enterprise is hosted, monitor its performance. High CPU or memory usage could indicate that the server is struggling to handle requests. 
 **Step 6:** Antivirus Interference 
 Check if your antivirus software is interfering with Trados processes. Sometimes, antivirus programs can block or slow down essential files, leading to performance issues. 
 If these steps do not resolve the issue, it may be worth reaching out to your IT department to investigate further or consider logging a case for support. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Radu Boloveschi · Answer

Hello Filippo Rizzi 
 You should log a Support case under your Support agreement for the issues with Trados Enterprise so the Support team can investigate. 
 Just go to : https://gateway.rws.com/csm log in and log a support request. 
 
 Hope this helps, 
 Radu

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Slow performance in Trados Enterprise