Cannot log into Trados for past 24 hours

Question

Hello, 
 I am unable to log into Trados online. I've been using this for months and no issues at all. I was told by online support that it was because I'm a Trados 2021 user, so I bought a new subscription, but the problem persisted. Then I was told by 2 more online agents that it's a problem at Trados and that they're working on it and it'll be working as usual in a few hours, but 24 hours later, it's still the same. I have deadlines this morning and my PM said none of her other linguists are experiencing this issue, and that it must be an issue my end. I have cleared cache, changed browsers, changed my password, but still I'm experiencing this. Is anyone else experiencing this? Many thanks in advance! :)

Elisa Maxim · Answer

Helen barlow We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0020218.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot log into Trados for past 24 hours