Licenses disappeared from the SDL account

Question

Currently on Trados Studio 2019 SR 2. 
 Normally, I've been able to check our licenses through the SDL account, but now they have disappeared from there. Is there any reason for this? 
 There's a bunch of old, irrelevant licenses for other products, but not our Trados licenses (even though we are using them as I write this). No available upgrades either, if that matters. Found it weird, as they've always been there, with the activation codes etc. We do not have other accounts (as far as I know).

Paul · Accepted Answer

Henrik Andersson 
 Apologies... it seems only part of the problems have been resolved. The missing licences still still a work in progress. 
 We'll update you in due course.

Oana Nagy · Answer

Hello @ Henrik Andersson , 
 Your licenses are now showing in your account as normal. 
 Once again apologies for the inconvenience.

Bogdan-Stefan Vadean · Answer

Christian Nienhaus 
 The general issue concerning the missing licenses was actually resolved almost a month ago. 
 I was checking your account and indeed no licenses or order seem to exist there. 
 I also found another account on your name with a different email address. The 2019 license is still available on the old account. 
 Best regards, 
 Bogdan

Ana-Loredana Gabur · Answer

Henrik Andersson Support Case Id : 00637006. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Licenses disappeared from the SDL account

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