How can I lodge a support ticket as a user of the freelance license without a support contract?

My issue is the following:

I use Traods Freelance 2019.

This year I had serious hardware issues. Lenovo support asked me times and again to re-install Windows on my machine. Then it switched the motherboard and I had to re-license again. Switched the motherboard again ... Finally, I retunred the device back and got antoher notebook from Dell, which I installed on November 27.

Throughout these woes, I always followed the procedure of deactivating my Trados license before ditching an installation, then reactivating the Trados license on the new installation. However, this did not always work.

So for example, most recently, when I installed my Dell notebook on November 27, I successfully activated my Trados license.  I had one free license left because i deactivated one before sending the Lenovo notebock back. So now I have no free license left and my account shows me that my last account activiation was on November 27. This should be fine, but for some mysterical reason, today,on the same Dell notebook, suddenly Trados is unlicensed again and wants to be activated once more.

When a similiar situation happened before, I could use the "Reset my license feature". But not now, it tells me that I cannot use this feature more than three times in a year. There is no option to contact support about this, I always get redirected to this community forum here.

This is a disgrace. Trados forgets its own activiations and then suspects me of product piracy and I am effectively locked out from using the proudct I paid for!?

Please could some Trados employee get back to me about this and propose a solution.