Cannot deactivate license to use it on new computer

Question

Hello, 
 
 I cannot deactivate the license used on my previous computer ( Provider error occurs, code: 653. Revocation is either complete or revocation proof is already uploaded). 
 When I try to activate the license on the new computer I get this error: " Provider error occurred, code 0. Could not activate this license - No licenses are currently available for the specified activation code ." 
 I have been trying to follow other threads, but apparently, the only way to solve this is by logging a support case. 
 
 I own an SDL Trados Studio 2021 Professional (Network SN) 16.2.10.9305. 
 I have 3 users, so I also want to understand if the other 2 users will be affected. 
 
 Thanks for your help.

Sorin Perta · Answer

Ignacio Cubero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706182 .

Sorin Perta · Answer

Ignacio Cubero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013754.

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate license to use it on new computer