Cannot deactivate offline as no longer have access to app

Question

Hello there, I need help deactivating my Tados Studio 2019 license as I have had to decommission the virtual machine where it had been installed before being able to retrieve the license. Are you ale to help please? Many thanks! Karen

Sorin Perta · Answer

Karen Sexton We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718658 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate offline as no longer have access to app