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Hi! I just bought a Trados Studio Freelance license (previously I've had a trial license for a month or so, that was quite a long time ago), but I'm unable to retrieve the activation code to access the app. I'm attaching a screenshot of my subscription data on my RWS page, you can see it says "No data - You have no licenses", even though I have an order number and the status is "Active". I also got a message confirming payment. So, why cannot I access my license data, can somebody please help? I'm also adding a screenshot of my Trados Studio start screen – the activation code is requested after clicking "Activate", and that code is nowhere to be found. I need help urgently since I should get on with a project very very soon.
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[edited by: RWS Community AI at 3:08 AM (GMT 0) on 15 Nov 2024]
