"License expired" for perpetual license after installing a new hdd

Question

After installing a new hard drive (cloned from the old one), I receive the error message "License expired" upon startup. The license cannot be deactivated either online or offline. 
 Can you help?

Anca Stoian · Answer

Hi Udo, 
 Have you tried to reset the license from your RWS Account? 
 You Login - go to Licenses tab and click on Reset license button. Wait for about 30 minutes and then you can try to activate Trados again, either online or offline, like in the videos below: 
 https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz 
 Cloning the hard drive does not mean Trados is still active - it was active on the old one and since it was not deactivated there, it is still registered as active in the licesing system. 
 Best regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

"License expired" for perpetual license after installing a new hdd