My license still gets deactivated periodically

Question

As the title says, Trados deactivates my license every now and then. The issue seems to occur whenever I work outside Trados while leaving it running for a longer period of time. 
 Best regards Thilo

Ana Sabo · Accepted Answer

Thilo Gruhl We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0044202.

Trados Portfolio > 2. Licensing and Installation

My license still gets deactivated periodically

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