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Hello, The plugin all of a sudden is not working. I tried everything but non worked.
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[edited by: RWS Community AI at 2:05 PM (GMT 1) on 4 Aug 2024]
Hello, The plugin all of a sudden is not working. I tried everything but non worked.
Hy Lyds,
Thanks so much! I’m indeed experiencing the same issue:
When I select the wrong region (e.g. West Europe), I receive a different message:
I’ve granted you access to the error log, but I’m also attaching it below, just in case it helps (hopefully, it’s not too chaotic :-)).
Regarding the equivalent app you mentioned, that’s for working in Language Cloud. However, I’m currently working primarily on Trados locally. I appreciate the suggestion, though! I really hope the development team can look into this soon so I can make the transition to Trados 2024 shortly.
Thanks once again!
Kind regards,
Hans
MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:36:40.1846 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:39:09.7882 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'. at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json) at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString) at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData) --- End of inner exception stack trace --- at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData) at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token) at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token) at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:39:33.6862 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied). at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:39:45.1891 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied). at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:41:20.1404 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 12:45:42.1168 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 13:03:20.5269 Error HandleError: System.NullReferenceException: Object reference not set to an instance of an object. at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 13:03:20.7853 Error HandleError: System.NullReferenceException: Object reference not set to an instance of an object. at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 13:51:02.5875 Error HandleError: System.NullReferenceException: Object reference not set to an instance of an object. at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-03 13:51:02.6576 Error HandleError: System.NullReferenceException: Object reference not set to an instance of an object. at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate) MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 13:29:35.9521 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 20:55:01.0413 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:09:50.6882 Error HandleError: System.UriFormatException: Invalid URI: Invalid port specified. at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind) at System.Uri..ctor(String uriString) at TradosProxySettings.ProxyHelper.GetHttpClientHandler(ProxySettings proxySettings, Boolean acceptAllCertificates, HttpClientHandler httpClientHandler) at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:09:59.6602 Error HandleError: System.UriFormatException: Invalid URI: Invalid port specified. at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind) at System.Uri..ctor(String uriString) at TradosProxySettings.ProxyHelper.GetHttpClientHandler(ProxySettings proxySettings, Boolean acceptAllCertificates, HttpClientHandler httpClientHandler) at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:10:26.5799 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.10:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:10:29.8578 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.10:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:10:35.4543 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.10:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:10:41.9234 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.10:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:10:50.0902 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.10:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:13:32.1524 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:13:37.5996 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-04 21:15:25.3587 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 192.168.1.1:1 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-06 18:17:12.2120 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'. at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json) at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString) at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData) --- End of inner exception stack trace --- at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData) at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token) at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token) at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-06 18:17:19.8685 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-06 18:17:27.5102 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied). at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-06 18:17:33.4374 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-10 23:05:45.0071 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-10 23:08:25.9905 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied). at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-09-10 23:09:20.9638 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()
Many thanks, Ali! 
Thank you for the log file. We managed to recreate the issue and attached the error log to the item. Please rest assured we're working on it so the issue is fixed asap.
Regards,
Oana
Oana Nagy | RWS Group
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Hi Oana Nagy ,
Many thanks for your assistance! Hope this can be sorted out soon.
Kind regards,
Hans
Hi Oana Nagy ,
I hope you're doing well! I wanted to kindly ask if there might be any update or expected timeframe for the resolution of this issue. I’m eager to renew my license at the reduced price by 30 September and excited to keep everything up to date. Since I’ve already upgraded from 2021 to 2022, but haven’t yet been able to use the 2022 license, I’m hoping to make the most of the upcoming upgrade and avoid any similar hiccups.
I really appreciate all the hard work you’re putting into this and look forward to hearing back!
Thanks so much again and best regards,
Hans
Hi Oana Nagy ,
I hope everything is going smoothly! I just wanted to follow up and see if there are any updates on this issue. I'm looking forward to the opportunity to update at the reduced price in the next few days. Thanks so much!
Kind regards,
Hans
Hi Sameh Elsharkawy , Johannes Leendert Geluk ,
We've released new versions for Microsoft plugin. Please check them and let us know if that solves the issue.
Thank you!
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Oana Nagy ,
Many thanks for your message. I have installed the last version of Microsoft Translator Provider (2.0.3.0). However, unfortunately, I keep getting the same error message, see enclosed. I have used my Microsoft API key that works perfectly in MT Enhanced (Trados 2021) and region Global as per my account. I have tried it three times:
Any chance you can have a look at it and let me know if I am doing something wrong? Thanks again!! 
Kind regards,
Hans
MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-10-14 13:43:05.2858 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-10-14 13:43:42.2487 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied). at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext() MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-10-14 13:44:13.9726 Error HandleError: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'global.api.cognitive.microsoft.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult() at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()
Thank you Johannes Leendert Geluk
I've sent you a message to have your feedback on a new built.
I appreciate your time on this.
Thank you,
Oana
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Oana,
Thank you very much! I'm afraid my trial version does not allow me to install the new built directly. I had to download and install the previous one from the integrated app store. I get this when I try:
Let me know if there's another workaround for this.
Kind regards,
Johannes
