Problem to open Trados because plug in

Yesterday, first day to receve the licence for trados 2024, the problem when i began to look how does work, a I receive a message that a plug in must be closed. I didn't undestand, I close Trados, I tried to restart but it does'nt work. I need your support as soon as possible. For me it's a big problem. To purchase in a day and in the same day i can't use it. How can i work if the problem not resolved? 

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