MyMemory plugin doesn't work when other translation providers are enabled

Question

Since the latest service release of Trados Studio 2022 to Trados Studio 2022 SR2_17.2.12.19268, the MyMemory plugin only works if it is the only MT engine /Translation Provider enabled. If I enable any other MT engine, then I get MT results from that source but not from MyMemory plugin.

RWS Community AI · Accepted Answer

"Probability score": 0.8 
 "Question improvement suggestion": Please provide more information about the other MT engines you are using and any error messages you may be receiving. Also, let us know if you have tried any troubleshooting steps already. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems like you're experiencing an issue with the MyMemory plugin in Trados Studio 2022 SR2_17.2.12.19268 when other MT engines are enabled. This could be due to a conflict between the plugins or a problem with the latest service release. 
 Here are some steps you can take to troubleshoot this issue: 
 Step 1: Ensure that your internet connection is stable and that your security software is not interfering with the operation of Trados Studio or the plugins. 
 Step 2: Try disabling all other MT engines and see if the MyMemory plugin works on its own. If it does, this could indicate a conflict with one of the other MT engines. 
 Step 3: If the MyMemory plugin works on its own, try enabling the other MT engines one at a time to identify which one is causing the conflict. 
 Step 4: If the issue persists, you may need to perform a clean reset of all your plugins and Trados Studio. Uninstall the MyMemory plugin and Trados Studio, then delete the following folders: %APPDATA%\Trados\Trados Studio, %LOCALAPPDATA%\Trados\Trados Studio, and c:\ProgramData\Trados\Trados Studio\17. After this, reinstall Trados Studio and the MyMemory plugin using the integrated appstore. Start with the MyMemory plugin only to see if it works. If it does, then add your other plugins back one at a time, checking for any clashes and ensuring everything continues to work. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

RWS Community AI · Answer

"Probability score": 0.8 
 "Question improvement suggestion": Please provide any error messages you might be receiving when trying to use the MyMemory plugin with other MT engines enabled. Also, let us know if you have tried any troubleshooting steps already. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 It seems like you're experiencing an issue with the MyMemory plugin when other MT engines are enabled in Trados Studio 2022 SR2_17.2.12.19268. This could be due to a conflict between the plugins or a specific setting in Trados Studio. Here are some steps you can take to troubleshoot this issue: 
 Step 1: Ensure that you have the latest version of the MyMemory plugin installed. You can check for updates within the application or visit the RWS AppStore. 
 Step 2: Try disabling all other MT engines and see if the MyMemory plugin works as expected. If it does, enable the other MT engines one by one to identify which one is causing the conflict. 
 Step 3: Check the settings of your other MT engines to ensure they are not set to override or conflict with the MyMemory plugin. 
 Step 4: If the issue persists, you may need to perform a clean reset of all your plugins and Trados Studio as suggested in the context. This involves uninstalling the MyMemory plugin and Trados Studio, deleting certain folders, and then reinstalling Trados Studio and the MyMemory plugin. 
 Remember to back up any important data before proceeding with these steps. If the issue still persists after trying these steps, it would be helpful to have any error messages or additional details about the issue. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

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MyMemory plugin doesn't work when other translation providers are enabled