Hello,
We recently moved our Trados License Server Manager to a new server on our internal network.
In the past few days, we have been losing connection to the server throughout the day. This means we cannot activate or deactivate Trados Studio on any local machine.
Trados Studio 2021 SR2.
According to our IT, there is nothing wrong with the server, and they asked if there may be a service in the License Server Manager that causes this phenomenon.
Thank you,
Daphna
Daphna Shachar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00782073 .
Oana Nagy | QA Engineer | RWS Group
For future reference, if anyone encounters this, check if the server is going into sleep mode.
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