"Probability score": 0.7

"Question improvement suggestion": Please provide more details such as the exact version of the software you upgraded to, and any error messages you received.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're having trouble with your upgrade. When you purchase an upgrade, the activation key is typically sent to the email address associated with your account. Please check your spam or junk mail folders, as sometimes these emails can end up there. If you still can't find it, you may need to wait a bit longer as our Systems Engineers are currently working with our 3rd Party Vendor to resolve a critical issue. Once this issue is resolved, you should receive your activation key. If you don't receive it within a reasonable time frame, please let us know so we can further assist you.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

"Probability score": 0.7

"Question improvement suggestion": Please provide more details such as the exact version of the software you upgraded to, and any error messages you received.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're having trouble with your upgrade. When you purchase an upgrade, the activation key is typically sent to the email address associated with your account. Please check your spam or junk mail folders, as sometimes these emails can end up there. If you still can't find it, you may need to wait a bit longer as our Systems Engineers are currently working with our 3rd Party Vendor to resolve a critical issue. Once this issue is resolved, you should receive your activation key. If you don't receive it within a reasonable time frame, please let us know so we can further assist you.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Hi, could somebody please help me? I just paid 440€ and I didn't get nothing?!

Nora Schreiber-Rouart 

It would help if you pay attention to where you post.  You are posting into a forum dedicated to supporting users with subtitling.  You need licencing and installation help which is free for all users and the right place would be here:  2. Licensing and Installation 

I'll move this thread for you and create a ticket.

Nora Schreiber-Rouart 

In the meantime, after moving your post, I quickly checked your account and note you have activated 2024.  So I presume this means you managed to find it?  Shall I close this thread?