Dear Community admins,
I have noticed that I am not receiving e-mails anymore when I am posting a question and when other members answers my questions. The check box "Notify me when someone replies to this post" is always checked.
Any idea why this is no longer working? Unfortunately, I am unable to say since when this has not been functioning.
Thanks for your help.
Regards,
Laurent
Hi Laurent,
We've been taking a look into this again to make sure we come with the right solution.
First of all, we took a look into your settings, seems that everything is correct. (all email notifications on)
Then secondly you need to be subscribed to the forum you are putting in your question.
This can be found on the top of the forum. (see image below)
This must be set from No to Yes.
Only then you will receive email notifications.
If this does not help, then the issue is most likely not in our hands but it might be that:
- spam filters are not allowing emails from the community through
- other email settings
Hopefully after making sure you followed the steps as given above, you will start receiving emails again.
If not, please let us know, we can have a call to try and fix the issue for you.
Kind regards,
Lennert
Kind regards,
Lennert Fransen
Community Coordinator
Hi Laurent,
We've been taking a look into this again to make sure we come with the right solution.
First of all, we took a look into your settings, seems that everything is correct. (all email notifications on)
Then secondly you need to be subscribed to the forum you are putting in your question.
This can be found on the top of the forum. (see image below)
This must be set from No to Yes.
Only then you will receive email notifications.
If this does not help, then the issue is most likely not in our hands but it might be that:
- spam filters are not allowing emails from the community through
- other email settings
Hopefully after making sure you followed the steps as given above, you will start receiving emails again.
If not, please let us know, we can have a call to try and fix the issue for you.
Kind regards,
Lennert
Kind regards,
Lennert Fransen
Community Coordinator
Dear Lennert,
Thank you for your message.
Do you think that turning notifications to "Yes" will help?
For example, this is a screenshot of the setting for this forum:
As you can see, the "Suscribe" is set to "No" but I do get an e-mail notification for each of the replies you posted.
It seems not to be working for "Language developers", although the "More" menu shows for every post I made there that "notifications" are turned on.
My fear is that if I subscribe to a forum, I will get notifications for all posts.
Regards,
Laurent
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