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I cannot access any services in my account.

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I cannot access any services in my account.

Anna Cribley over 2 years ago

I need to activate my Trados Studio 2021 program on my desktop to be able to work on a project ASAP.

I have logged into my 'RWS' account to do so, but I am unable to access any services in my account (Licenses, Downloads, Account details, etc.)

It says 'page cannot be found'.

I have a SMA but I can't even log a support case, because 'page cannot be found'.

I've also checked that my Firefox program is on the latest version. It's not that. I'm all up to date.

Does anyone know what might be going on? Or had a similar experience?

Thank you for your help.

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0 John B over 2 years ago

Hello Anna,

Apologies for this inconvinience.Unfortunately we had a significant OOS outage resulting in no access to online store and no access to oos accounts, and no one able to access accounts to renew licenses etc.
The issue is now resolved so you should be able to log-in into to your RWS account.

Regards,
John
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0 John B over 2 years ago

Hello Anna,

Apologies for this inconvinience.Unfortunately we had a significant OOS outage resulting in no access to online store and no access to oos accounts, and no one able to access accounts to renew licenses etc.
The issue is now resolved so you should be able to log-in into to your RWS account.

Regards,
John
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