Unable to request help for installation issue

I have an installation issue and I wanted to submit a ticket to get help but it seems I don't have permission to do so as this is the message I get when I try to do so. The screenshot is attached

Screenshot of Trados Studio error message stating 'Access Denied. You do not have permission to perform the requested action.' with an important message banner about RWS AppStore difficulties.

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[edited by: Trados AI at 3:50 AM (GMT 0) on 5 Mar 2024]
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