Hi Ataz,

There are several things you could do in this case:

- make sure your browser is up to date;

- clear cache and then try to login again. Do it from either the current browser you're using, or another browser.

What you could try as well would be to access it from an incognito page.

Another solution would be the steps here.

Hope this helps. 

All the best,
Georgiana

Hi Ataz,

There are several things you could do in this case:

- make sure your browser is up to date;

- clear cache and then try to login again. Do it from either the current browser you're using, or another browser.

What you could try as well would be to access it from an incognito page.

Another solution would be the steps here.

Hope this helps. 

All the best,
Georgiana

I am tried all browsers and clear cache first of all. Password is true. May be I must reset it.

I reset my password, but the error remains

Hi Ataz,

Have you tried the steps from the other link, the one here?

Thank you.

Yes. I tried another old account and got an error. Apparently the error is only for accounts that migrate from sdl.

Hi Ataz,

In this case then, please open a ticket with tech support here.

Thank you.