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My question removed, why?

Hello!

This morning I checked the Trados Studio Forum to see if there had been any answers to a question I posted yesterday on the Trados Studio forum. I was very surprised to see that my question was nowhere to be found. It was about being unable to open Cloud project files, so I did a search on the word Cloud to see if I could find it. The list of results had my question at the top, but without my name, and when I clicked on it, I got the message that the page no longer existed.

That was when I checked my email and discovered that the following message was sent to me: "The thread "Unable to open Cloud project files (.sdlxliff)" needed to be moved. You won’t be getting anymore notifications for this thread." That was all; there was no explanation.

How can I find out what happened? My original post was polite, straightforward, and with no extraneous information or commentary or anything derogatory about the Trados Studio 2022 program. Far from it! I like using Studio, even though I am brand new at using it and run into occasional snags like this one.

The big problem is that I can't proceed with my work until I get the question resolved. There was no message indicating a reason, such as that it had been moved to another forum.

Can anyone explain this? If it matters to anyone, I have 5 badges, and have had other questions to the Trados Studio forum answered by helpful people.

I hope someone can explain this so I can get a resolution to the original problem, and so that I can understand what rule determined that my post should be removed.

Please help; I will be very grateful!

Thanks in advance!

Kathleen

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Parents Reply
  • Hi  

    We were able to identify the issue. Your thread was not removed, it was simply moved to another, more suitable area. But because you weren't a member yet in that area, that is why you were getting the error.

    You have been added to that respective area where the thread is located, so you should now be able to access is.

    A colleague of mine already has replied to you in there.

    Good luck in solving your problem!

    All the best,
    Georgiana.

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