Dear Sir/Madam,

I hope this message finds you well.

I purchased a 12-month subscription to SDL on April 4, 2024. However, I noticed that I was charged twice for the subscription:

April 4, 2024: CAD 170.00
April 5, 2024: CAD 540.00

It appears that the c

Question

Dear Sir/Madam, 
 I hope this message finds you well. 
 I purchased a 12-month subscription to SDL on April 4, 2024. However, I noticed that I was charged twice for the subscription: 
 April 4, 2024: CAD 170.00 April 5, 2024: CAD 540.00 
 It appears that the charge of CAD 540.00 was made in error. I kindly request you to review my order history and issue a refund for the overcharged amount of CAD 540.00. 
 Please let me know if you require any further information or documentation to process this request. 
 Thank you for your prompt attention to this matter.

Adrian · Answer

Dear Jane Yu , 
 To get an explanation for the charges you mention, please email trados@rws.com with the Order numbers for these charges, and my colleagues will have a look. If they require something else from you, they will specifically ask for such documentation, but I'm sure they will return to you with a valid explanation. 
 
 Best regards, 
 
 Adrian

Adrian · Answer

Dear saurabh patel , 
 Thank you for replying to this post! I've contacted you on your email, so please check your email and reply to it, so I can point you in the right direction. 
 
 Best regards, 
 
 Adrian

Adrian · Answer

Dear Jane Yu , 
 As mentioned in my previous reply, order-related issues (prices, and refunds if applicable) can be solved (if possible) by emailing trados@rws.com . The RWS Community Feedback forum is not for solving such issues. Unfortunately, the team handling this forum doesn't have access to orders and is therefore not responsible for such matters. 
 Therefore, please send an email to trados@rws.com . My colleagues will gladly explain to you the differences between the subscription you had at 170 CAD, and the one you purchased for 540 CAD, and obviously, they will let you know if you are eligible for a refund. 
 
 Best regards, 
 
 Adrian

Community Feedback > Community Feedback

Dear Sir/Madam, I hope this message finds you well. I purchased a 12-month subscription to SDL on April 4, 2024. However, I noticed that I was charged twice for the subscription: April 4, 2024: CAD 170.00 April 5, 2024: CAD 540.00 It appears that the c