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Setting to change order of responses in a forum thread?

Nora Díaz

Is there a setting somewhere in the forum (I haven't found it) to make sure I see threads in chronological order, with older posts shown first and nothing skipped? It seems to me like some of the forums in the SDL Community show me the posts in a thread in such a whimsical order that it's difficult to know who said what first, I have to keep looking at the time when things were posted to make sure I'm reading in the right order.
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  • 0

    Hi Nora,

    I am afraid the order depends on what the person who replies is replying to.
    See for example some recent threads in the Beta Community (only available to Beta Group members):
    https://community.sdl.com/sdl-groups/studio_beta_group/f/37/t/5921#pi6615=2
    In that thread, the reply by Walter posted on 9 Dec 2015 10:08 AM appears before my reply posted on 9 Dec 2015 9:15 AM.
    Walter mentions my reply, so the reading of the thread is very confusing, since you first read Walter's message mentioning my reply, and then my reply. And, finally, a reply by Daniel posted on 9 Dec 2015 9:04 AM (before both the above replies) appears as the last reply.

    This is indeed far for being clear. I guess the solution might be to always reply to the last comment in a thread, but on the other hand the fact that you can reply to a specific comment is useful. So I am not sure how this can be solved. Probably the tool that handles the forum should be instructed to always publish comments chronologically in a thread, ignoring the comment you are replying to.

    Regards,
    Marco
  • 0 in reply to Marco Rognoni
    Hi Marco and Nora

    I was actually on the verge of asking this question as well because I have the impression that this has changed recently. Now the most recent post is on top (just after the original question post), but - I might be wrong - I seem to remember that a few weeks ago the last post was always at the end.
    Although it makes sense to put the most recent on top, it conflicts with the button to go to the next page in the cases where all posts don't fit on one page. One does not know whether clicking on next/previous page will show older or newer posts. It would be much easier to be able to just scroll down instead of having to switch pages.

    As Marco pointed out, it also seems to not really follow a clear pattern and I often had a hard time to find out what the chronological order was and had to compare the timestamps to find out, which obviously should not be recommended procedure.

    Walter
  • 0 in reply to Walter Blaser
    I think you're right Walter, it's only started bothering me recently, so it must not have always been like this, but I can't remember for sure. : ) It really makes no sense to me to read the original post and then go straight to the last reply.
  • 0 in reply to Nora Díaz
    Memory can play tricks, but I'm rather sure it wasn't like that in the past, I would have been annoyed ;-)
    And what's worse, if I now click in my email client on 'View online' at the end of the mail, I need to click on the back button < to read the message online!
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