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Subject: Issues with RaterHub System and Test Evaluation

Vincenzo Castronovo

Dear RWS Team,

I am writing to express my frustration regarding a recurring issue with the RaterHub system. Once again, I encountered technical difficulties that impacted my test results. Despite answering more questions than the 30+7+7 indicated in the instructions, the system sent the final email before the timer had even run out. This time, I still had 4 unanswered questions left.

This is the second time this has happened, and I can’t help but feel discouraged. I’ve put in the effort to prepare thoroughly, and yet it seems as though the system’s malfunctions are affecting my ability to properly complete the test. It’s incredibly frustrating, especially when I believe I am well-prepared and capable.

Thank you for your attention to this matter. I look forward to your response and hope we can resolve this issue soon.

Best regards,
Vincenzo Castronovo

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    Hi Vincenzo,

    Thanks for reaching out! Sorry you are having difficulties but we are dedicated to providing you with quality support.

    Please follow the steps below to review helpful articles and submit queries to our newly-launched support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many of the most commonly asked questions.
    1. Submit a Request
    • If you haven’t found an answer to your issue, use the support form to submit a detailed request.
    • Fill in the form and provide the necessary details. 
    • Follow this link to submit a request: https://hubs.ly/Q02ZN9F_0
    • Once we receive your request, we will respond to you as soon as possible. 

    We look forward to assisting you!