• State Not Answered
  • Replies 7 replies
  • Subscribers 7 subscribers
  • Views 443 views
  • Users 0 members are here
Options
Related

URGENT: No Tipalti email received

Raheem Abolurin

Hi

I have never received any email to sign up to Tipalti in order to get paid for my work on project Diamond. I have emailed support multiple times via Zendesk but they have not replied for over 3 weeks. I am really frustrated now because I cannot work as I cannot take the risk of working many hours and not get paid. I have also emailed the payments team multiple times but no one just seems to reply.. I am not getting any support whatsoever and all I am trying to do is get my payment method sorted out. Can soneome please help? I need the invite link to set up a Tipalti  account so please send that to me or confirm to me what my payment method is if I have one already. I cannot see anything in my profile or account and never received an invite email to join Tipalti .

Thanks 
Rate translation
×
Suggest better translation
×
Parents Reply Children
  • 0 in reply to James Clements

    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

    Please follow the steps below to review helpful articles and submit queries to our support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

     

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

     

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many commonly asked questions.

     

    1. Submit a Request
    • If you haven’t found an answer to your issue, use the support form to submit a detailed request.
    • Fill in the form and provide the necessary details. 
    • Follow this link to submit a request
    • Once we receive your request, we will respond to you as soon as possible. 

     

    We look forward to assisting you!
  • 0 in reply to Rob Fafoglia

    Ok, I followed all the instructions to no avail. I submitted a ticket, 202945489, and got two (?) responses from Tipalti Support as listed below:

    On 11/26/2025 I got the first response: 

    Reach out to the RWS team directly for info about your account.

    the RWS team manages its own vendor onboarding process through their dedicated portal, and all payments are submitted by them.

    On 12/01/2025 I got the second response (same ticket):

    Reach out to the ArticleOne team directly for any queries related to your registration and account setup.

    the ArticleOne team manages its own vendor onboarding process through their dedicated portal, and all payments are submitted by them (gosh, for some reason this sounds familiar).

    Special Note: I am easily confused and if that was the goal here then we should check this one off as successful Slight smile

    I have not been able to find any information on ArticleOne, if someone knows how I can reach them please let me know. Actually, I'm not entirely sure of the best way to contact the "RWS team" so if that could be added that would be just fine.

    Thanks,

    James