Hi,

I started tasks with RWS October 1st 2025, and it has been confusing navigating several issues that I'd like to address to perhaps help.

• I started working 10/1/2025 and have yet to be paid. It took almost a month of sending tickets and emails to even understand that I had been classified as a Freelancer. So make sure that you know what you are because this affects payment. There was no obvious wording of being either one in Workzone so I think this can be improved upon by RWS. Freelancers are paid 30 days after work orders are created; they are not given Tipalti links because their payment details should appear in Workzone. This was also an issue because I received no Tipalti links and there was no 'Payment Details' tab appearing until they had to create it manually when I emailed them. Private Individuals are paid within 14 days of the creation of a work order. When work orders are created, you should receive an email alert with links to view it in the BPP portal.
• RWS provides many emails & documents to you upon onboarding. It helps to read these. Especially for payment issues. Freelancers are responsible for creating an invoice of all their work orders combined for the month in order to get paid. Some must also create a Progress Report if they are working on outside platforms. Creating an invoice is rather simple. The invoice number is any numbers and/or letters of your choosing for your own recordkeeping. Please read all materials.
• My onboarding was pretty quick and until now I have had plenty of work. I worked 70+ hours in October on the Multimango/Diamond project. I believe there are many work availability fluctuations depending on project needs and worker backgrounds so it's helpful to have other income sources to cut down on frustration. Right now, no tasks are available for me. I know that because the task pane on the left side of the screen when I log into Multimango is empty.
• You can submit a form or email to RWS/your talent managers, or create a ticket to ask that you be changed, for example, from a Freelancer to a Private Individual. If you have outstanding work orders, you should create an invoice under your old status as a Freelancer until the change takes effect. You can email RWS asking for an expedited payment for a 2% fee, which applies only to Freelancers. There is a link to your talent managers on the Workzone home page, and an email for project management is provided on work orders. As a Freelancer, the payment details tab in Workzone must be activated so that you can submit your banking information. Your generated invoice will display your payment date, which, for me, was based on the date of Nov 9th when I generated it.
• If you are classified as a Private Individual, you should receive Tipalti links within 2 weeks of setting up Workzone and receiving your introductory emails. Wait at least 2 weeks.
• For the Diamond Project there is a time tracking form, a form that you submit for the hours you work each day. But, generally, you should be keeping track of the days and hours you worked. I, for instance, had 8 hours missing on one work order. I submitted a form and RWS was prompt in addressing it but a new work order hasn't yet been created or amended. The communication in RWS is not very good, so again, it helps to have other sources of income. But be patient and consistent and communicative on your end because, well, that's all we can do and control.

Hope this helps!