500 Internal Error - Multimango

Dear Support Team,

I have been trying to submit tickets regarding a platform issue via TrainAI desk but it's not working.

I am trying to access Multimango but it keeps giving me a 500 internal error. Is there an outage currently, and how can I directly contact the support team, please?

Thank you for your help in advance!

Error message displaying '500: INTERNAL_SERVER_ERROR' with code 'MIDDLEWARE_INVOCATION_FAILED' and ID 'arn1::lgltf-1762951753710-b29fe76115f4'.

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[edited by: RWS Community AI at 1:34 PM (GMT 0) on 12 Nov 2025]

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0 Rob Fafoglia 25 days ago

Hello, and thanks for reaching out. Unfortunately, the 500 error is caused by an issue on the client's side. We've been informed it has been fixed now, so please try to access the task again. If not, please bear with us.

Thanks for your patience!
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0 Rob Fafoglia 25 days ago

Hello, and thanks for reaching out. Unfortunately, the 500 error is caused by an issue on the client's side. We've been informed it has been fixed now, so please try to access the task again. If not, please bear with us.

Thanks for your patience!
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500 Internal Error - Multimango