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Tipalti account blocked

Camelia Bejenaru

Hello,

My Tipalti account was locked due to my name change after marriage. I have contacted Tipalti, they say I need to update my information with you. They said the name change on your account has not been approved by the RWS team.

How do I submit my new ID with you and what can I do for you to check my new details?

Thank you,
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    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

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  • 0

    Thanks for reaching out! We are dedicated to providing you with quality support in a timely and efficient manner.

    Please follow the steps below to review helpful articles and submit queries to our support platform (hosted by Zendesk). We have specially designed this space to assist with any issues you might experience.

     

    1. Create a Zendesk Account
    • To access support, you need to create an account and always be signed in when submitting requests. 

    ** Please use the same email address you used when you signed up to RWS. This will also be the email address you will use when submitting any support request. **

     

    1. Explore the TrainAI Help Center
    • Search Bar: Type key words related to your issue to search through relevant articles and similarly resolved issues.
    • Frequently Asked Questions (FAQs): Check the FAQs sections for answers to many commonly asked questions.

     

    1. Submit a Request
    • If you haven’t found an answer to your issue, use the support form to submit a detailed request.
    • Fill in the form and provide the necessary details. 
    • Follow this link to submit a request
    • Once we receive your request, we will respond to you as soon as possible. 

     

    We look forward to assisting you!
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