Translate
Hello,
Project Name: "Diamond Project Team, Multimango"
The main reason I'm addressing here is that I'm unable to access MultiMango.
I encountered an issue while logging into Multimango with the new email address. It was working fine with meta.xxxx@rws.com, but after changing to ds.xxxx@rws.com, I am unable to log in to MultiMango.
After logging in, when it prompts for 2FA authentication, I am unable to set it up because a verification code is required to be delivered to my email. Then I can set up 2FA using the QR code or pin on my mobile. I am stuck on getting the verification code.
The reason I am addressing this here is that, according to an email from the Diamond QA team, if such an issue happens, I have to raise a ticket in trainai.zendesk.com. However, I am also having trouble setting up 2FA because I am not receiving a verification code via email from trainai.zendesk.
As there was no option found, I sent a direct email to support@trainai.zendesk.com.I get only AI assistance messages every day with the message that is "It is not clear, and they need more information." though I've already sent the screenshots showing how I got stuck.
Because of this, I am not able to resume the tasks.
Please help me to resolve it or forward it to the concerned team.
Thanks,
Gayatri