Purchased a new 12-month subscription for Trados Studio 2022 Freelancer but it shows as 'inactive' in my account

Question

Hello RWS, 
 
 This morning I purchased a new 12 month subscription for Trados Studio Freelancer 2022. The order was completed (Order 743408) but the product is shown as Inactive on my account. I cannot therefore access Trados Studio 2022 on my computer. 
 Could you please advise me on how to activate my subscription? 
 Kind regards, 
 David

Elisa Maxim · Answer

Hi David Evans 
 I am not sure if you managed to solve this by now, but in case not, please see https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 
 Kind regards,

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Purchased a new 12-month subscription for Trados Studio 2022 Freelancer but it shows as 'inactive' in my account