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Error 401 - Unauthorized Error

Nadia Arnesen

Hello, 

I need someone to help me.

I keep getting this:

Error 401 - Unauthorized

Sorry, your request could not be processed.

I can't login, support is not getting back to me, been a month now Disappointed

I never got a Welcome to workzone mail, but I keep getting mails that I need to complete my workzone, but I can't login!
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  • 0

    Hi Nadia,

    Thank you for your message, and I’m sorry to hear about the difficulties you’re experiencing.
    The error message you mentioned (“Error 401 – Unauthorized” and the “Welcome to Workzone” email) does not appear to come from any of our training platforms, so it’s a bit unclear which system is blocking your access.
    Point right If your issue is related to access to training (for example, an eLearning platform or training portal), please contact our training team at Learn@rws.com and include the following information:
    • Which training platform or course you are trying to access
    • The URL you are using, if possible
    • One or more screenshots showing where you get the error message
    This will help us quickly understand what’s happening and guide you to the right solution.
    Point right If this is not related to training, then this post may have been created in the wrong community area. In that case, you might want to try posting your question in a product‑related community (for example, for the specific RWS product or system you’re using), where the appropriate support or product experts can assist you.
    Kind regards,
    Caroline
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  • 0

    Hi Nadia,

    Thank you for your message, and I’m sorry to hear about the difficulties you’re experiencing.
    The error message you mentioned (“Error 401 – Unauthorized” and the “Welcome to Workzone” email) does not appear to come from any of our training platforms, so it’s a bit unclear which system is blocking your access.
    Point right If your issue is related to access to training (for example, an eLearning platform or training portal), please contact our training team at Learn@rws.com and include the following information:
    • Which training platform or course you are trying to access
    • The URL you are using, if possible
    • One or more screenshots showing where you get the error message
    This will help us quickly understand what’s happening and guide you to the right solution.
    Point right If this is not related to training, then this post may have been created in the wrong community area. In that case, you might want to try posting your question in a product‑related community (for example, for the specific RWS product or system you’re using), where the appropriate support or product experts can assist you.
    Kind regards,
    Caroline
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